Bayaud Works, an AC Disaster Consulting (ACDC) Company, is dedicated to creating opportunity, dignity, and inclusion through work. For more than 50 years, Bayaud has empowered individuals with disabilities and others facing barriers to employment to build self-reliance and fully engage in their communities. Through innovative programs - ranging from inclusive workforce development and janitorial services to mobile laundry units and housing navigation - Bayaud has been a trusted community partner in Denver and beyond.
Now as part of ACDC's national mission to deliver compassionate, full-spectrum emergency management and human services, Bayaud Works continues to expand its impact. Together, we elevate lives, strengthen resilience, and build thriving communities - one job, one opportunity, and one person at a time.
Position Summary:
The Lead Case Manager provides leadership and oversight to Case Managers and Housing Navigators, ensuring that all residents receive comprehensive, trauma-informed, and housing-focused services. This role ensures compliance with HOST standards, supports staff development, and directly manages a caseload while prioritizing supervision, quality assurance, and team coordination.
Job Title: Lead Case Manager
Full Time or Part Time: Full Time
FLSA Status: Non-Exempt
Temporary/Seasonal/Regular: Regular
Hourly/Salary: $26.00 per hour
Job Location: Tamarac Family Shelter
Reports to: Program Manager
Travel Requirements: Local travel maybe required
Mission of Role
Bayaud Works provides critical services and expertise in short- and long-term homeless sheltering, non-congregate and congregate emergency sheltering, and workforce support services. Joining Bayaud Works means being part of a team that delivers integrated solutions across emergency management, human services, and innovative community
General Tasks, Duties, and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Supervise Case Managers, providing coaching, mentoring, and performance feedback.
- Ensure residents receive comprehensive case management services, including intake, assessment, goal planning, and connection to housing resources.
- Maintains a (1 to 30 or less) caseload, modeling best practices for the case management team.
- Monitor service delivery to ensure compliance with HOST Shelter Standards, including documentation, grievance processes, and sensitivity training.
- Review case files and HMIS entries for accuracy, timeliness, and quality.
- Facilitate case conferencing and staff meetings to promote collaboration and problem-solving.
- Support staff development by identifying training needs and coordinating professional development opportunities.
- Collaborate with the Program Manager on staffing coverage, reporting, and contract deliverables.
- Coordinate with community partners, housing providers, and HOST officials to expand resident access to services.
- Lead crisis intervention and de-escalation support for staff when necessary.
- Prepare reports, data summaries, and documentation as required.
- Other duties as assigned by the Program Manager.
Knowledge, Skills, and Abilities
- Strong knowledge of case management, supportive housing systems, and family homelessness.
- Ability to supervise, mentor, and develop staff in a supportive, professional manner.
- Excellent organizational, communication, and documentation skills.
- Ability to manage a caseload while prioritizing leadership duties.
- Strong crisis intervention and problem-solving skills.
- Commitment to equity, diversity, inclusion, and trauma-informed care.
Supervisory Responsibilities
- Directly supervises Case Managers.
- Provides ongoing coaching, training, and performance evaluation.
- Ensures staff meet program and contract compliance requirements
Expected Hours of Work
40 hours per week (some evenings, weekends, and holidays may be required)
Physical Demands
- Must be able to manage a high-volume, fast-paced work environment.
- Reasonable accommodations may be provided for individuals with disabilities.
Work Environment
Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service works with Federal, State, City, County, and private employers to provide high-quality staffing and operations support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include staffing and management for shelter services, safety patrol, janitorial services, transportation, and more.
Experience and Education Required
- High School diploma or GED
- Minimum 3 years case management experience, with at least 1 year in a supervisory role.
Experience and Education Preferred
- Experience working with families experiencing homelessness is preferred.
- Familiarity with HMIS and city/state contract compliance desirable.
- Bilingual (Spanish/English) preferred.
Additional Qualifications
- Must be able to pass a background check for work with vulnerable populations.
- Valid driver's license
Benefits
- Medical, Dental, Vision
- Short-Term Disability/ Voluntary Long-Term Disability
- 401(k) Account with Company Match
- Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
- Paid Parental Leave
- Training and Professional Development Opportunities
- Wellness Benefits/Allowance
- Corporate Computer
- Time off to Volunteer
EEO Statement
Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.
Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.
As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, growth, and long-term success.
Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.
The pay range for this role is:26 - 26 USD per hour(Denver, Colorado)
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