Bayaud Works, an AC Disaster Consulting (ACDC) Company, is dedicated to creating opportunity, dignity, and inclusion through work. For more than 50 years, Bayaud has empowered individuals with disabilities and others facing barriers to employment to build self-reliance and fully engage in their communities. Through innovative programs - ranging from inclusive workforce development and janitorial services to mobile laundry units and housing navigation - Bayaud has been a trusted community partner in Denver and beyond.
Now as part of ACDC's national mission to deliver compassionate, full-spectrum emergency management and human services, Bayaud Works continues to expand its impact. Together, we elevate lives, strengthen resilience, and build thriving communities - one job, one opportunity, and one person at a time.
Position Summary:
The Program Manager supports the Site Director in overseeing daily Program operations of the Tamarac Family Non-Congregate Shelter. This role provides direct supervision to Leads Case Managers, Case Managers, School Engagement Navigators, and other key staff, ensuring service delivery meets HOST standards, contractual requirements, and Bayaud Works' mission of equity and inclusion. The Program Manager serves as the Programs point person for day-to-day coordination across departments and external partners, ensuring safe, efficient, and housing-focused services for families experiencing homelessness.
Job Title: Program Manager
Full Time or Part Time: Full Time
FLSA Status: Exempt
Temporary/Seasonal/Regular: Regular
Hourly/Salary: $62,400 per year
Job Location: Tamarac Family Non-Congregate Shelter
Reports to: Site Director
Travel Requirements: Local Travel may be required
Mission of Role
Bayaud Works provides critical services and expertise in short- and long-term homeless sheltering, non-congregate and congregate emergency sheltering, and workforce support services. Joining Bayaud Works means being part of a team that delivers integrated solutions across emergency management, human services, and innovative community support services.
General Tasks, Duties, and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Supervise Leads and frontline staff in case management, school engagement navigation, intake, and family support.
- Provide leadership, coaching, and performance feedback to ensure a positive and professional work environment.
- Monitor service delivery to ensure programs are housing-focused, trauma-informed, and equitable.
- Develop and maintain systems for training, staff development, and cross-training opportunities.
- Lead/oversee all Rippling Scheduling and Timesheets
- Assist with audits, monitoring visits, and contract performance evaluations conducted by HOST or partner agencies.
- Facilitate communication between staff, residents, city partners, and community organizations.
- Lead crisis response efforts and provide on-site leadership in the absence of the Site Director.
- Ensure accurate and timely documentation of case records, incident reports, and program outcomes.
- Promote an inclusive, trauma-informed, and strengths-based approach among all staff and service participants.
- Identify service gaps and assist in implementing new strategies for operational and programmatic improvement.
- Ensure families are supported through individualized housing plans that prioritize stability, reunification, and long-term sustainability.
- Coordinate with housing navigators, case managers, and partner agencies to connect families with permanent housing opportunities.
- Maintain a strong focus on family well-being, ensuring services address immediate safety, emotional needs, and barriers to housing.
- Other duties as assigned by the Site Director or organizational leadership.
Knowledge, Skills, and Abilities
- Strong leadership and organizational skills with an emphasis on team development and accountability.
- Comprehensive understanding of family homelessness, housing-focused service models, and trauma-informed care.
- Ability to interpret and implement contractual requirements, policies, and data reporting standards.
- Strong interpersonal and communication skills with the ability to collaborate across agencies and stakeholders.
- Proficiency in Microsoft Office Suite and HMIS systems.
- Crisis de-escalation and conflict resolution skills in high-stress environments.
- Commitment to equity, diversity, inclusion, and the mission of Bayaud Works.
Supervisory Responsibilities
This position directly supervises Leads, Case Managers, School Engagement Navigators, and other program staff. The Program Manager ensures staff receive appropriate training, coaching, and support while maintaining compliance with Bayaud Works' policies, HOST standards, and trauma-informed service practices.
Expected Hours of Work
40 hours per week, evenings, weekends, and holidays as required
Physical Demands
- Office-based with frequent presence required in shelter environments.
- Must be able to manage a fast-paced, high-pressure setting while maintaining professionalism.
- May occasionally lift or move up to 25 pounds.
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Work Environment
Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations.
Experience and Education Required
- Highschool Diploma or GED
- Minimum 2 years of progressive leadership experience in human services or shelter operations.
- At least 3 years Supervisory experience required
Experience and Education Preferred
- Supervisory experience within family or non-congregate shelter environments.
- Bilingual (Spanish/English)
- CPR, First Aid, or MHFA certification
Additional Qualifications
- Must be able to pass a background check for work with vulnerable populations.
- Valid driver's license required; must meet Bayaud Works' motor vehicle insurance standards if driving for work.
Benefits
- Medical, Dental, Vision
- Short-Term Disability/ Voluntary Long-Term Disability
- 401(k) Account with Company Match
- Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
- Paid Parental Leave
- Training and Professional Development Opportunities
- Wellness Benefits/Allowance
- Corporate Computer
- Time off to Volunteer
EEO Statement
Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.
Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.
As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, growth, and long-term success.
Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.
The pay range for this role is:62,400 - 62,400 USD per year(Denver, Colorado)
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