About Frontier Psychiatry
Frontier Psychiatry is a physician-led, tech-enabled telehealth organization on a mission to improve the mental wellbeing of people in rural communities nationwide. We deliver timely, scalable, and evidence-based care in psychiatry and addiction medicine through innovative virtual solutions that expand access to those who need it most.
Since our launch, Frontier Psychiatry has grown rapidly while maintaining a deep commitment to our founding purpose — lifting the mental wellbeing of underserved populations. Our work is guided by healthcare’s Quintuple Aim, which drives every decision we make:
- Deliver excellent patient care.
- Support the well-being of our team.
- Lower the total cost of care.
- Improve the population health of the communities we serve.
- Advance health equity.
If you’re passionate about meaningful work, innovation in behavioral health, and making a lasting difference in people’s lives, we’d love for you to join our team.
Why This Role Exists
Frontier Psychiatry was founded to improve access to mental health and addiction care in rural communities where patients often wait months—or travel hours—for services.
Access starts long before the first appointment.
The Referral & Scheduling Care Coordinator plays a critical role in ensuring patients move efficiently from referral to care. This position directly impacts how quickly patients are scheduled, how well providers’ schedules are utilized, and how effectively we serve referring partners.
We are hiring a Referral & Scheduling Care Coordinator to help deliver timely, organized, and patient-centered access to care as we continue to scale across multiple states.
What You’ll Do
Referral Management
- Process incoming referrals within established timelines
- Conduct outreach to patients and referring providers to ensure timely scheduling and closure of the referral loop
- Communicate referral expectations clearly with patients
- Enter and maintain accurate patient demographics, insurance, and referral information in the EHR
- Verify insurance eligibility, including telehealth coverage
- Maintain consistent communication with referring providers throughout the referral process
- Identify and escalate new referring partners to leadership as appropriate
Patient Scheduling
- Schedule new patient appointments, follow-ups, reschedules, and transfers of care
- Manage provider schedules to ensure full utilization and timely access to care
- Respond to inbound calls, voicemails, and patient portal messages in a professional and timely manner
- Process cancellations, no-shows, and rescheduling workflows in alignment with organizational policies
- Support pre-visit scheduling and coordination as needed
- Assist providers with scheduling needs and follow-up coordination
- Provide patients with cost estimates and collect copayments when applicable
Care Coordination & Operations Support
- Serve as a key point of contact for patients navigating access to care
- Support coordination across clinical, operational, and billing teams
- Correct registration errors and maintain accurate patient records
- Manage scheduling and coordination for contracted clinics, if assigned
- Escalate scheduling or access issues to leadership when needed
Documentation & Administrative Support
- Maintain accurate and timely documentation in the EHR
- Name and index documents according to organizational standards
- Complete assigned tasks and reporting requirements efficiently
- Participate in team meetings, training, and process improvement initiatives
What Success Looks Like
In this role, success means:
- Referrals are processed quickly and efficiently with minimal delays
- Patients are scheduled promptly and accurately
- Provider schedules are optimized and fully utilized
- Strong communication with patients and referring providers
- Accurate, compliant documentation and minimal registration errors
Required Qualifications
- High school diploma or equivalent required
- Experience working in a medical or healthcare setting required
- Experience with insurance verification and eligibility preferred
- Familiarity with Electronic Health Record (EHR) systems preferred
- Proficiency in Microsoft Office and Google Workspace
- Strong organizational skills and attention to detail
What We Offer
We believe access to care starts with a strong operations team.
- 100% remote work with some travel
- 120 hours of paid vacation
- 40 hours of sick time
- Your birthday off with pay
- 9.5 paid holidays
- 401(k) with company match
- 100% employer-paid employee-only premiums for medical, dental, vision, and accidental insurance
- HSA plan option
- Stock options
- Company-provided equipment
Our Commitment
Frontier Psychiatry is committed to improving access to high-quality mental health and addiction care while supporting a collaborative, accountable, and mission-driven team. We value individuals who bring professionalism, empathy, and attention to detail to their work every day.
The pay range for this role is:18.13 - 22.07 USD per hour(Remote)
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