Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
Position Overview
The Food and Beverage Supervisor assists in the daily leadership and oversight of the hotel's Food & Beverage operations, ensuring exceptional guest service, smooth workflow, and adherence to brand and service standards. This role supports team members on the floor, coordinates service execution, helps train staff, and collaborates with management to maintain efficiency and quality across restaurants, bars, lounges, and other dining venues within a full-service hotel.
What You'll Do
Operational Leadership & Floor Supervision
- Oversee daily Food & Beverage operations during assigned shifts, ensuring smooth and efficient service.
- Supervise servers, bartenders, hosts, food runners, barbacks, and support staff in designated outlets.
- Monitor dining room, bar, and lounge flow to maintain guest satisfaction and service standards.
- Ensure proper setup, cleanliness, and readiness of all service stations, dining areas, and equipment.
Guest Service & Experience
- Foster a warm and welcoming atmosphere for all guests, addressing needs promptly and professionally.
- Assist in resolving guest concerns and implementing effective service recovery.
- Engage with guests during service to enhance their dining experience and collect feedback.
- Support VIP service, special requests, and personalized experiences.
Team Training & Development
- Assist in training new and existing team members on service procedures, menu knowledge, upselling opportunities, and safety standards.
- Provide coaching, guidance, and ongoing support to team members throughout their shifts.
- Help maintain a positive, collaborative, and productive team environment.
- Communicate daily goals, menu updates, and operational priorities during pre-shift meetings.
Service Coordination & Efficiency
- Work closely with the kitchen and bar teams to ensure accurate communication and timely food and beverage delivery.
- Assist with order accuracy, presentation verification, and pacing of courses during peak periods.
- Support banquet and catering operations when needed, including setup and service execution.
- Maintain inventory of service supplies, linens, condiments, and equipment in assigned outlets.
Safety, Sanitation & Compliance
- Ensure compliance with health, safety, hygiene, and sanitation standards throughout service areas.
- Train team members on proper food handling, alcohol service procedures (TABC compliance), and equipment safety.
- Conduct regular inspections to ensure adherence to cleanliness and safety standards.
- Report and follow up on any maintenance or safety issues immediately.
Administrative Support
- Assist with scheduling, labor management, and daily staffing adjustments.
- Support end-of-shift tasks including cash handling, tip reporting, and reconciliation.
- Assist with inventory counts, supply ordering, and documentation for assigned outlets.
- Contribute to ongoing service improvement and departmental planning.
Additional Responsibilities
- Participate in daily briefings, leadership meetings, and F&B initiatives.
- Help coordinate special events, themed dining experiences, or promotional activities.
- Perform other duties as assigned to support Food & Beverage operations.
- Maintain reliable and consistent attendance as an essential function of the role.
What You'll Bring
Required Education & Experience
- High School Diploma or equivalent required.
Preferred Education & Experience
- Previous Food & Beverage service experience preferred.
- Supervisory experience in restaurants, bars, or hotel dining environments preferred.
- Experience with POS systems and cash handling processes preferred.
- Hospitality coursework or related training preferred.
Required Skills and Abilities
- Strong leadership and communication skills.
- Excellent guest service skills with a warm, engaging, and professional demeanor.
- Ability to multitask and maintain composure in fast-paced environments.
- Strong organizational and time-management abilities.
- Knowledge of food and beverage service standards and safety practices.
- Ability to stand or walk for extended periods and lift up to 30 lbs.
- Ability to collaborate effectively with cross-functional teams.
- Ability to communicate in Spanish preferred.
Other Qualifications
- Flexible availability, including nights, weekends, and holidays.
- Professional appearance and adherence to grooming standards.
- Strong problem-solving skills and attention to detail.
Licenses or Certificates
- Food Safe Serve/Texas Food Handlers Certification
- CPR certification
- TABC required and maintained
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
?Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
Applicants must possess prior experience in a server and/or bartender role.
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