Our Women's Shelter team is GROWING!! We are searching for Certified Peer Support Workers to join the team. We have a variety of shifts available: day, evening and overnights. If you are passionate about serving our most vulnerable in a trauma-informed model, we can't wait to hear from you!
SCHEDULES
- Days: 6:30AM-3PM
- Evenings: 2:30PM-11PM
- Overnights: 7PM-3:30AM
All schedules may include weekends and are subject to change to support program needs as appropriate.
OBJECTIVE AND POSITION SUMMARY
The Certified Peer Support Worker (CPSW) provides leadership and support to the Housing Support Specialist team at Women’s Housing Navigation shelter. This role ensures the consistent delivery of high-quality, client-centered housing support services, including Rapid Rehousing and Transitional Housing programs. The CPSW will serve as a lead and coordinates day-to-day operations, assists with complex cases, fosters team development, and oversees some administrative functions such as reporting, compliance tracking, proper documentation, and communication with leadership.
This position promotes trauma-informed practices, upholds shelter standards, and supports clients' transition to permanent housing through direct service and team leadership. They are integral to ensuring the shelter environment remains safe, trauma-informed, and client-centered. Using their personal experience to offer empathy, understanding, and guidance to clients, the CPSW is a role model and mentor, empowering clients to advocate for their needs and rights within the behavorial health system and achieve their recovery goals. They have a variety of responsibilities, including, but not limited to:
- Linking clients to community resources, support groups, and other services that can support their recovery
- Educating and training clients on various topics related to mental health, substance use, and recovery
- Conducting intake assessments and assisting clients in developing individualized housing plans
- Fostering relationships with housing partners, landlords, and community resources
- Collaborating with the treatment team to ensure holistic care for clients
- Assisting staff with interventions, creative housing solutions, referrals, client emergencies and crisis stabilization
- Monitoring team caseloads, ensuring appropriate distribution and timely service delivery
- Ensuring staff adherence to eligibility and documentation requirements
- Maintaining team tracking tools, performance dashboards, and reporting logs
- Preparing summaries, data reports, and success stories for leadership and funding partners
- Assisting Program Supervisor with operational needs as well as onboarding, training, and coaching new staff members
- Performing direct service work when needed to cover shifts or urgent client needs
MINIMUM QUALIFICATIONS AND COMPETENCIES
Education /Background:
- Must be CPSW through a recognized program, such as the New Mexico Certified Peer Support Worker training program
- Lived Experience: CPSW will have a personal history of overcoming mental health or substance use challenges
- Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable
- Strong understanding of trauma-informed care principles and a commitment to applying them in practice
- Ability to work effectively with diverse populations and demonstrate cultural competency
- Excellent communication, problem-solving, and organizational skills
- Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment
- Proficiency in basic computer applications, including Microsoft Office and client management software
- Valid driver’s license and ability to travel locally as needed
BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:
- Generous Paid Holidays
- Employee Recognition Program
- Paid Time Off & Paid Sick Days
- Free Preventative Services & Wellness Rewards
- Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
- Health Savings Account & Flexible Spending Account
- Life + Disability options
- Employee Assistance Program
- Telemedicine & Concierge Services
- 401(k) Retirement Plan
- Voluntary Pet Insurance and other optional benefits for additional peace of mind
- Tuition Reimbursement for qualifying degrees
