CASE MANAGER
DEPARTMENT: Mercer County Office of Training &
Employment Services (MCOTES)
SALARY: $47,480 - $72,285
LOCATION: Mercer County, NJ
POSITION(S) AVAILABLE: 1
POSITION OVERVIEW:
The Case Manager
assists adults and youth seeking training and employment services through the
One-Stop Career Center. The role includes assessing participant eligibility for
grant funding through the Workforce Innovation and Opportunity Act (WIOA) and other
available funding sources in accordance with guidance from local, state, and
federal entities. The Case Manager works in conjunction with department
leaders, colleagues, and community partners to identify participant barriers
and create individualized employment plans that include services such as basic
skills remediation, occupational skills training, on-the-job training, and
internships with the ultimate goals of increasing an individual's marketability
for employment in labor demand occupations and meeting the needs of local
employers.
RESPONSIBILITIES:
- Conduct brief
assessment, eligibility determination, and Case Management meetings with adult
and youth customers in keeping with WIOA legislation and guidelines
- Identify customer
barriers and educate them about MCOTES services and community resources that
can assist them in achieving their goals
- Educate customers
about basic skills testing requirements and remediation options
- Communicate with basic
skills instructors to assess student progress
- Assess customer career
history and goals and collaborate with them to develop individualized
employment plans
- Collect and organize
required documents according to the file checklist and submit updates to MIS
manager
- Enter required data
into the One-Stop Operating System (OSOS) within 24 hours.
- Update OSOS comments
on a continual basis and in a timely manner within 24 hours
- Update required
spreadsheets on a continual basis and submit reports as requested to ensure
accuracy of case management data
- Contact enrolled
customers and review their status on a regular cadence to ensure awareness of
their progress and receipt of documents related to performance measures
- Provide follow up to
customers after program completion and job placement in accordance with
established follow-up procedures
- Facilitate customer
orientations and workforce readiness workshops as needed
- Have familiarity with
outside community resources and make referrals when applicable
- Participate in
trainings provided by NJ Department of Labor, Garden State Employment and
Training Association, Mercer County, and others assigned by MCOTES Leadership
- Have a comprehensive
understanding of WIOA Title I eligibility guidelines
- Have a comprehensive
understanding of policies and procedures related to unemployment insurance such
as Additional Benefits during training (ABT) and Work Search Waivers (WSW)
- Have a comprehensive
understand of Tuition Waiver eligibility guidelines and procedures
- Communicate with
vendors about training options and customer enrollment, progress, and
completion
REQUIREMENTS:
Applicants must meet one of the following qualifications, or a
combination of both education and experience. Thirty (30) semester-hour credits
equal one (1) year of relevant experience:
- Four (4) years of
professional experience providing career guidance, case management, or customer
support
OR
- A bachelor's degree from
an accredited college or university in Psychology, social work, or an
equivalent area of study
KNOWLEDGE, SKILLS, ABILITIES:
- Familiarity with Microsoft
Office 365 Suite, particularly Excel, Teams, OneDrive, and SharePoint
- Professionalism
- Ability to work as
part of a team
- Ability to accept
feedback
BENEFITS OF WORKING
WITH MERCER COUNTY:
Mercer County is proud
to offer a comprehensive benefits package that supports the health, financial
security, and professional development of our employees. Benefits include:
- Access
to health and wellness coverage
- Retirement
and deferred compensation plans
- Generous
paid time off and leave programs
- Ongoing
training and tuition assistance
- Employee
support services and additional perks
Mercer County EEO/ Civil Service
Statement & Residency Requirements:
Mercer County is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and accessible workplace. We provide equal employment opportunities to all individuals regardless of race, creed, color, national origin, nationality, ancestry, age, sex, gender, pregnancy, marital status, civil union status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, disability, or any other protected characteristic under federal, state, or local law.
As a Civil Service employer under the State of New Jersey, all candidates must comply with New Jersey Civil Service Commission regulations and guidelines. Mercer County residency is required. Non-residents must establish residency within one (1) year of employment.
Mercer County is also committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws, specifically in accordance with the New Jersey State Policy Prohibiting Discrimination in the Workplace.
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