RADIO
DISPATCHER
DEPARTMENT:
TRADE Transportation
SALARY:
$38,120 - $51,183
SCHEDULE: M-F
9:00AM - 5:00PM (Full Time)
LOCATION: West
Trenton, NJ
POSITION(S)
AVAILABLE: 1
POSITION
OVERVIEW:
TRADE Transportation is Mercer County's paratransit
service, committed to providing safe, reliable, and accessible non-emergency
transportation for eligible residents, including older adults (60+) and
individuals with disabilities. The Radio Dispatcher plays a critical role in
coordinating daily operations and ensuring the smooth, efficient flow of
communications between drivers, passengers, and administrative personnel.
RESPONSIBILITIES:
- Operate radios and telephone systems to dispatch
transportation vehicles.
- Receive, document, and relay information and requests
from passengers and drivers.
- Maintain detailed records of calls and daily
activities.
- Ensure compliance with Federal Communications
Commission (FCC) rules.
- Perform administrative and clerical duties, such as
filing, data entry, and record maintenance.
- Respond to inquiries regarding scheduling, safety, and
transportation procedures.
- Support emergency and safety communications when
needed.
- Monitor video surveillance and report potential safety
concerns.
- May interact with law enforcement databases or public
safety systems as required.
REQUIREMENTS:
- Six (6) months of experience in radio dispatching or
operation of radio/telephone equipment.
OR
- A valid Commercial Radio Operator Permit/License
issued by the FCC.
KNOWLEDGE,
SKILLS, ABILITIES:
- Knowledge of FCC rules for radio systems.
- Ability to remain calm and decisive in high-pressure
or emergency situations.
- Strong communication and interpersonal skills.
- Familiarity with telephone, radio, and data systems.
- Excellent attention to detail and recordkeeping.
- Ability to read, write, and communicate clearly in
English.
- Bilingual in Spanish and English strongly preferred.
Mercer County EEO/ Civil Service
Statement & Residency Requirements:
Mercer County is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and accessible workplace. We provide equal employment opportunities to all individuals regardless of race, creed, color, national origin, nationality, ancestry, age, sex, gender, pregnancy, marital status, civil union status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, disability, or any other protected characteristic under federal, state, or local law.
As a Civil Service employer under the State of New Jersey, all candidates must comply with New Jersey Civil Service Commission regulations and guidelines. Mercer County residency is required. Non-residents must establish residency within one (1) year of employment.
Mercer County is also committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws, specifically in accordance with the New Jersey State Policy Prohibiting Discrimination in the Workplace.
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