Position Summary
A certified Medical Assistant is an essential member of the healthcare team. At UNC-Appalachian, the Medical Assistant II promotes a professional patient-centered practice image by efficiently performing a wide variety of clinical and administrative duties to medical office outpatients. This position supports the mission, values, standards of behavior, regulatory requirements, policies, and procedures or the organization. The Medical Assistant II works under the clinical supervision of the provider for patient care activities, and under the general direction of the designated manager/supervisor for non-clinical responsibilities.
Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts at $19.22 per hour.
The Perks and Benefits:
- Collaborative environment: Work alongside dedicated healthcare professionals who share a passion for delivering high-quality care.
- Professional development: We offer ongoing training and opportunities for career advancement, including tuition reimbursement and participation in our progressive Career Pathways Program.
- Impactful work: Help ensure patient safety and contribute directly to positive patient outcomes in our community.
- Location perks: Boone, North Carolina, located in the beautiful Blue Ridge Mountains, offers exceptional outdoor activities like biking, hiking, kayaking, skiing, and more. Enjoy great shopping, fine dining, breweries, wineries, and cultural attractions in Boone, Blowing Rock, and Linville.
- Top-tier community: Boone boasts a top-rated North Carolina public school system and is home to Appalachian State University. Recognized as a top destination by Forbes, Southern Living, and Niche, Boone is ideal for families, professionals, and retirees alike.
- Compensation is commensurate upon education & experience - range is $19.22/hour or more (depending on education & experience). Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position.
- Comprehensive benefits package to include health, dental, and vision insurance as well as HSA.
- Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc.
- Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees.
- 403(b) retirement plan with employer match.
- Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash out option also available for qualifying employees by meeting specified criteria.
- Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively.
- Employee wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
- Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship.
- Additional employee perks include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change).
Key Responsibilities:
- Perform both clinical and administrative duties in a fast-paced medical office setting.
- Assist with patient examinations and procedures under the provider's supervision.
- Manage patient records using electronic health records (EHR) systems.
- Schedule patient appointments and handle patient inquiries.
- Provide educational support to patients regarding treatments, medications, and procedures.
- Ensure a professional, patient-centered environment in the clinic.
Position Qualifications
Minimum Education
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High School Diploma or GED is required.
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Associates Degree in Medical Assisting, or related field is preferred but not required.
Experience
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Previous experience in healthcare or clinic setting is preferred.
Required Registration/License/Certification
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Basic Life Support (BLS) issued by the American Heart Association is required at time of hire.
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RMA, AAMA, CCMA certification is required at time of hire
Knowledge, Skills and Abilities
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Strong organizational and multitasking skills.
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Excellent communication and interpersonal abilities.
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Attention to detail and a commitment to accuracy.
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Ability to work effectively in a team-oriented healthcare environment.
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Basic knowledge of medical terminology and electronic health records (EHR) systems.
Physical Demands
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Standing, walking, and sitting for extended periods.
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Lifting and carrying medical equipment and supplies, occasionally weighing up to 50 pounds.
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Bending, stooping, and reaching.
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Manual dexterity for performing medical procedures and operating equipment.
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Clear and effective communication with patients and team members.
Working Conditions
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Indoor clinical environment with a well-maintained and clean facility.
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Exposure to various medical equipment, instruments, and supplies.
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Interaction with patients, healthcare providers, and support staff in a professional and collaborative setting.
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Adherence to infection control and safety protocols to ensure a safe working environment.
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Compliance with established work schedules, which may include evenings and weekends.
About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.
UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.
Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.
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