Join our team as a Service Office Manager, where you will play a pivotal role in ensuring smooth and efficient office operations. You will lead a dedicated team, coordinate administrative tasks, and support our service department to enhance overall productivity. If you are a detail-oriented leader with a passion for optimizing office functions, we invite you to contribute to our success.
Job Responsibilities
- Oversee daily operations of the service office to ensure efficient and effective service delivery.
- Manage and supervise office staff, including hiring, training, and performance evaluations.
- Coordinate and schedule service appointments and ensure timely service delivery. 24/7 service call dispatching.
- Maintain accurate records of service transactions, customer interactions, and office expenditures.
- Monitor and manage inventory of office supplies and service materials.
- Handle customer inquiries, complaints, and feedback to ensure high levels of customer service.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Lead and participate in continuous improvement initiatives to enhance service quality and efficiency.
-Facilitate communication between the service office and other departments to resolve issues and improve processes.
- Material Ordering
- Service Contract Management and Customer Setup
- Subcontract Management
- Job Completion and status review
- Ap Invoice Management/Review
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