The Guest Services Representative serves as a welcoming and reliable resource for patients, visitors, and staff at Valleywise Health. This role is often the first point of contact, ensuring a positive and professional first impression for all who enter our facilities.
Key responsibilities include:
-
Greeting and assisting guests with respect, courtesy, and professionalism.
-
Identifying and responding to guests' needs to ensure a seamless and positive experience.
-
Promoting smooth patient and visitor flow throughout the facility by providing clear directions and assistance.
-
Supporting a safe, friendly, and respectful environment for patients, visitors, and colleagues.
This position plays an essential part in creating a supportive, caring atmosphere where every individual feels valued and welcomed.
If positively impacting your community while working in a NEW state-of-the-art facility with a team dedicated to patient advocacy is your calling, APPLY NOW!
Why You’ll Love Working With Us:
Meaningful Impact: Kindly providing information assistance to patients and their families in our Guest Services department can have a tremendously positive impact on their experience with Valleywise Health.
Professional Growth: Valleywise Health is the largest teaching hospital in the valley. Opportunities exist for continuing education, advanced certifications, and exposure to the latest technologies.
Supportive, Specialized Team: Join a warm, highly skilled group of physicians, nurses, and professionals dedicated to excellence in healthcare.
Competitive Benefits: Robust compensation, 100% matched Pension retirement plan, comprehensive health coverage, paid time off, and more.
-
Requires basic PC experience in a Windows environment including the ability to use the internet and learn internal company software.
-
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
-
Requires the ability to read, write and speak effectively in English.
-
Time management skills are a must.
-
Must be able to sit for prolonged periods of time.
-
Bilingual in Spanish is strongly preferred.
-
Creativity, independent thinking, and problem-solving skills are strongly preferred.
-
Flexibility to work varied hours, weekends, and holidays preferred.
