Starting wage $19.00

JOB TITLE: General Manager

DEPARTMENT: Operations

REPORTS TO: Director of Operations

JOB LOCATION: Store location

SUMMARY OF RESPONSIBILITIES

The General Manager is responsible for leading the FOH and BOH operations of the Cafe. The GM

will spend significant time performing managerial duties, as well as some back of house cooking

functions. Key responsibilities include hiring, managing, training and disciplining restaurant team

members as well as the management team. The GM is responsible for ensuring excellent guest

experience, the safety of our guests, team members and property, and product quality. The position

will lead and develop the manager to drive catering and increased sales. The GM must hit

operational and sales goals for the Cafe, as well as operate within brand standards.

ESSENTIAL FUNCTIONS

Wears an “owner's hat” in operating the store.
Knowledgeable and proficient in each position within the cafe.
Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the

appropriate level.

Manages and delegates daily functions of the café including prepping product, making food and

smoothies, serving customers, and completing daily and weekly cleaning duties.

Leads and coaches Assistant Managers and staff during each shift to ensure brand standards

are upheld.

Manages the brand experience, including hospitality, quality control, and speed of service.
Ensures all safety and security policies are being followed as set by the brand.
Monitors sales growth and cost control of the store against the budgeted expectation and

historical performance to maximize profitability.

Leads marketing and promotional campaigns. Executes marketing and sales programs

following guidelines.

Hires and trains cross functional Team Members to ensure the store is staffed at the

appropriate level.

Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
Manages the inventory and par levels.
Ensures equipment is operable to execute brand standards.
Drives servsafe compliance and proper food handling procedures.
Performs any additional tasks necessary to run the store.

REQUIRED EXPERIENCE & KNOWLEDGE

Pay Rate: $15.00

PI272954585

JND Tropics

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