About Us
Totus is rethinking gift cards for the modern economy. We provide brands with a powerful, tech-driven platform that simplifies issuance, distribution, and financial operations - transforming gift cards from an operational burden into a strategic growth tool. Backed by automation, data, and scale, Totus helps brands unlock new revenue streams while delivering better experiences for their customers.
We are a fast-growing fintech company built by people who value efficiency, creativity, and impact. If you thrive in environments where you can shape processes, delight clients, and see the direct impact of your work, you will fit right in.
About The Role
We are looking for an Implementation Manager who takes ownership of client rollouts and makes them seamless, scalable, and impactful. This role is ideal for someone who is equal parts project manager, problem-solver, and relationship-builder.
As the primary point of contact during onboarding, you will lead implementations from kickoff to go-live - working closely with sales, tech, finance and operations to ensure every client feels confident, supported, and excited about Totus.
If you are energized by building structure in fast-moving environments, can juggle multiple priorities with ease, and love delivering results that clients rave about, we want to talk to you.
What You'll Do
- Lead end-to-end implementation projects, managing timelines, budgets, and deliverables
- Serve as the trusted advisor and main contact for clients during onboarding, providing proactive communication and guidance
- Build and manage detailed project plans using Smartsheet, Excel, or similar tools to track milestones, dependencies, and risks
- Coordinate cross-functional resources across sales, engineering, operations, and support to remove roadblocks
- Run client meetings, prepare clear updates, and communicate progress to internal and external stakeholders
- Drive exceptional onboarding experiences that set clients up for long-term success and high adoption
- Identify and implement process improvements that increase speed, efficiency, and client satisfaction
- Monitor outcomes, troubleshoot issues, and ensure a smooth handoff to ongoing support
Qualifications
Minimum Requirements
- Bachelor's degree or equivalent work experience
- 3 to 5+ years in project management or client-facing implementations, including 2+ years leading projects
- PMP, CSM, or similar certifications are a plus
Skills and Experience We Value
- Proficiency with project management tools such as Smartsheet and Excel
- Strong organizational and multitasking skills with the ability to manage several projects simultaneously
- Excellent written and verbal communication skills in English
- Experience in gift cards, payments, or financial services is a plus
- Demonstrated ability to lead scalable, cross-functional implementations
- Strong understanding of implementation processes and methodologies with a results focus
- Comfortable navigating multiple systems, platforms, and UIs
- Extreme attention to detail paired with strategic thinking
- Ability to build strong relationships with clients and internal teams
- Thrives in ambiguity and creates structure
Physical Requirements
- Prolonged periods sitting or standing at a desk and working on a computer
- Ability to travel several days per year - more as needed by company and client requirements
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