About IntraCare
IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.
At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.
Position Overview
The Director of MSO Operations plays a critical leadership role in overseeing and optimizing the operations of a portfolio of affiliated and owned primary care practices across Texas and Arizona. The Director is responsible for ensuring successful practice integration, operational efficiency, revenue growth, and alignment with value-based care objectives. This position requires an experienced, hands-on leader with a strong foundation in physician practice operations, particularly in primary care, and the ability to build trust and guide teams through change.
The role involves cross-functional collaboration, ownership of revenue performance, and execution of strategic operational initiatives across multiple sites. A proven ability to work closely with physicians, clinical managers, and administrative teams is essential.
Key Responsibilities
- Lead operational and financial assessments of medical practices, identifying areas for improvement and strategic growth
- Serve as a key decision-making partner in operational planning, validating proposed changes with Finance and Executive Leadership
- Develop and implement standardized workflows, protocols, and training programs to drive consistent, high-quality patient care and operational outcomes
- Manage full-scale practice transitions from initial agreement through full operational integration, ensuring timely and effective execution
- Oversee clinical and administrative operations to meet or exceed financial, quality, and performance targets
- Introduce continuous improvement processes and quality assurance programs to enhance performance
- Drive growth and efficiency initiatives at the practice level, ensuring alignment with budget and strategic goals
- Identify and mitigate operational risks through proactive planning and escalation
- Build and support operational structures that promote accountability, alignment, and execution across all clinic sites
- Foster high-trust relationships with physicians, clinic leaders, and staff through regular communication and on-the-ground support
- Collaborate with the Value-Based Care team to implement workflows that optimize shared savings and incentive-based payments
- Generate and distribute clear, timely reports on key financial and operational metrics; work closely with Finance and analytics teams to track performance
- Support scaling efforts in both Texas and Arizona, including development of new sites and services
- Hire, train, and mentor clinic managers and middle-management to lead their teams effectively and independently
- Empower clinic leaders to meet clinic-specific KPIs and goals while operating at the top of their licensure
- Lead special operational projects that drive incremental revenue, including oversight of project planning, team engagement, milestone tracking, and performance reporting
- Develop, train, and coordinate with special project teams to ensure successful implementation of initiatives across clinics
Required Qualifications
- Minimum of 5 years of progressive operational leadership experience in healthcare
- Direct oversight of multiple outpatient medical practices, specifically in a primary care setting
- Strong background in practice management, revenue cycle operations, vendor management, and clinical team leadership
- Demonstrated success managing through organizational change, including acquisitions or practice integrations
- Highly strategic, organized, and results-driven with exceptional problem-solving skills
- Proven ability to build strong, respectful relationships with physicians and other key stakeholders
- Skilled at leading cross-functional teams and driving accountability in a high-growth environment
- Experience in value-based care and quality programs is required
- Familiarity with health plan contract models, compliance requirements, and payor performance metrics
Education & Required Background
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field is required
- Clinical credentials or experience strongly preferred
- Experience working in both the Dallas-Fort Worth and Phoenix, Arizona markets preferred
Travel Requirements
- Routine travel to Arizona is required, including support for practices in the Phoenix metro area
- Regular travel within the Dallas-Fort Worth area is also required
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