Every great patient experience starts with a welcoming and knowledgeable team member.
As a Valleywise Health Patient Access Representative, you will often be one of the first people our patients interact with. You'll help create a positive experience by ensuring patients are registered accurately, insurance information is verified, and important financial and administrative details are handled with care.
If you're organized, detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this could be a great opportunity for you.
What You'll Do
Under the direction of the Manager of Patient Access, you will:
-
Welcome and register patients while providing excellent customer service.
-
Obtain and validate demographic and insurance information to maintain accurate patient records.
-
Verify insurance eligibility and payer information.
-
Collect payments and monies owed when appropriate.
-
Complete required paperwork for patient appointments accurately and on time.
-
Process AHCCCS verifications for self-pay patients or when a payer source cannot be verified.
-
Identify and help resolve registration or account issues that could impact billing and reimbursement.
-
Collaborate with leaders and team members to provide an efficient, seamless patient experience.
-
Balance multiple responsibilities while maintaining accuracy and attention to detail.
Hourly Pay Rate: $18.24 - $26.90
Qualifications
Education:
Experience:
-
Requires one to two (1–2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.
Certification/Licensure:
Knowledge, Skills, and Abilities:
-
Must have the ability to travel to clinics throughout the system based on staffing needs.
-
Requires excellent data entry skills, including 10-key by touch and accurate typing of 30 words per minute.
-
Basic Math Skills are required.
-
Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient’s medical record.
-
Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge.
-
Requires the ability to read, write, and speak effectively in English.
-
Critical thinking skills are strongly preferred.
-
Must be able to handle multiple tasks simultaneously.
-
Bilingual preferred.
Compensation details: 18.24-26.9 Hourly Wage
PI2e5877fe5d24-37437-41732312
