Description:
Duncan-Parnell is seeking a strategic, customer-focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division. This role leads a multi-disciplinary team responsible for technical support, workflow adoption, professional training, professional services, and service engagement across the Survey, Mapping/GIS, and UAS business units.
The Manager will play a critical role in differentiating Duncan-Parnell through customer experience, workflow expertise, professional services, responsiveness, technical expertise, and long-term workflow partnership. This leader must balance people leadership, customer engagement, operational efficiency, and technology adoption while helping customers improve workflows, increase efficiency, and maximize the value of their technology investments.
This person should also bring fresh ideas around scalable support models, training delivery, responsible use of AI, and how we continue helping customers adopt and maximize the Trimble ecosystem along with the broader portfolio of technology partners that support our customers’ workflows and business needs.
Customer experience should be at the center of how this team operates. This role will help define what “great support,” “great training,” and “great professional services” look like at Duncan-Parnell through responsiveness, communication, consistency, professionalism, technical expertise, and the ability to help customers confidently adopt new technology and workflows.
Duncan-Parnell also sees significant opportunity in continuing to grow and evolve its Professional Services business. This leader will be expected to help develop scalable and financially successful service offerings around workflow consulting, implementation, technology adoption, data services, training delivery, and long-term customer success.
Requirements:
- Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions.
- Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture.
- Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence.
- Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives.
- Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships.
- Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business.
- Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience.
- Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.
Qualifications
- Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
- Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function.
- Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred.
- Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry.
- Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance.
- Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization.
- Strong communication, coaching, problem-solving, and cross-functional collaboration skills.
- Ability to translate customer needs and operational insight into scalable processes and service improvements.
- Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms.
Travel Expectations
- Travel is expected approximately 25% of the time to customer engagement, team development, training initiatives, and strategic business activities across the Duncan-Parnell territory.
What Success Looks Like
- Success in this role means building a high-performing support, training, and professional services organization that helps customers confidently adopt technology, improve workflows, and achieve measurable value from their investment.
Compensation and Benefits Include:
- Competitive Salary
- Medical, dental, vision, accident, life, & long-term disability insurance available
- Medical and dependent care FSA or HSA
- 401(k) retirement plan
- Paid parental leave
- PTO & Holidays
Disclaimer
The statements above are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be a complete list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside their normal responsibilities as needed. Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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