At Markful, we’re guided by three core values: Service, Reliability, and Quality — with service at the heart of everything we do. Our Customer Service Representatives play a key role in supporting customers from order to delivery, ensuring questions are answered clearly and issues are resolved efficiently.
This role is well-suited for someone who enjoys helping others, stays organized in a fast-paced environment, and takes ownership of follow-through. You’ll support a high volume of customer requests across phone, email, and chat, while working closely with internal teams to keep orders moving accurately and on track.
Responsibilities include:
- Managing a high volume of incoming customer inquiries via phone, email, and live chat
- Providing clear, accurate information about products and services, and educating customers to help them make informed decisions
- Placing orders on behalf of customers and ensuring details are accurate before submission
- Receiving, reviewing, and processing orders for printed marketing materials
- Assisting customers with account questions, website navigation, and online tools
- Troubleshooting issues and resolving concerns professionally and efficiently
- Documenting all customer interactions clearly in our CRM and ticketing systems
- Following up to ensure questions and issues are fully resolved
- Collaborating with internal teams to maintain accuracy, reliability, and quality
- Identifying opportunities to improve processes and enhance the customer experience
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