At Markful, we’re guided by three core values: Service, Reliability, and Quality — with service at the heart of everything we do. Our Customer Service Representatives play a key role in supporting customers from order to delivery, ensuring questions are answered clearly and issues are resolved efficiently.

This role is well-suited for someone who enjoys helping others, stays organized in a fast-paced environment, and takes ownership of follow-through. You’ll support a high volume of customer requests across phone, email, and chat, while working closely with internal teams to keep orders moving accurately and on track.

Responsibilities include:

Managing a high volume of incoming customer inquiries via phone, email, and live chat
Providing clear, accurate information about products and services, and educating customers to help them make informed decisions
Placing orders on behalf of customers and ensuring details are accurate before submission
Receiving, reviewing, and processing orders for printed marketing materials
Assisting customers with account questions, website navigation, and online tools
Troubleshooting issues and resolving concerns professionally and efficiently
Documenting all customer interactions clearly in our CRM and ticketing systems
Following up to ensure questions and issues are fully resolved
Collaborating with internal teams to maintain accuracy, reliability, and quality
Identifying opportunities to improve processes and enhance the customer experience

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Markful

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