Description:
The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!
Working hours:
- Part-time positions available
- 15-30 hours depending on the occupancy of the park
- Shifts can be scheduled from 6am - 11pm
- Primarily Friday - Sunday with some Monday - Thursday hours depending on occupancy of the campground
- Reports to Front Desk Manager
- $17/hour & up depending on experience
- Successful candidates will need open and flexible availability for scheduling
RESPONSIBILITIES
- Ensures customers receive a high level of service consistent with our customer service philosophy
- Learn and operate Campground Management system
- Communicate with all staff and management using Microsoft Teams
- Help guests to reserve & register for their camping experience both in person and via the telephone
- Enforce campground policies and implement solutions consistent with goals of park
- Proactive guest management to ensure positive environment for all guests
- Coordinate with Guest Service staff for late guest arrivals
- Coordinate with Guest Service staff for problem resolution when applicable
- Assists with handling and resolving guest complaints.
- Greet all guests at entrance gate
- Help facilitate day use passes for visitors and mountain bike riders
- Cashier souvenir sales as well as stocking merchandise
- Utilize creative problem-solving skills
- Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.
Requirements:
• Good customer service and communications skills
• Ability to multi task and prioritize
• Able to work with others and work independently
• Professional Appearance and attitude towards guests and fellow team members
• Communicate professionally and patiently
• Be on your feet during shift and able to lift at least 30 lbs.
• Ability to thrive in a fast-paced environment
• Intermediate computer proficiency including email, internet and Microsoft Office Suite
• Excellent verbal and written communication skills
PM21
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