WNS Collective is more than a global services provider—it is a community built on the "CIRCLE" values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We pride ourselves on an inclusive culture where 45% of our global workforce are women and every voice—from our Millennial Council to our senior leadership—is heard. We offer well-defined career paths and continuous learning to ensure you expand your capabilities while helping our clients thrive in a digital-first world.
Role Overview
The Program Manager at WNS Collective is responsible for the end-to-end delivery of complex, multi-layered programs that drive digital-led business transformation. You will oversee a portfolio of related projects, ensuring they align with our clients' strategic goals while maximizing ROI through process optimization, AI integration, and operational excellence.
Key Responsibilities
- Strategic Alignment: Define program objectives and success metrics that align with the client’s bottom line and WNS’s "Outperformance" philosophy.
- Portfolio Oversight: Manage interdependencies across multiple workstreams (e.g., Analytics, IT, and Customer Experience) to prevent bottlenecks and ensure seamless delivery.
- Stakeholder Management: Act as the primary liaison between C-suite client stakeholders and internal delivery teams, fostering a culture of "Co-creation."
- Financial Stewardship: Own the program budget, including financial modeling, resource allocation, and tracking value realization (benefits management).
- Risk & Governance: Establish program governance frameworks and proactively identify, mitigate, and report on cross-project risks.
- Change Leadership: Drive organizational change management initiatives, ensuring high adoption rates for new digital tools and automated processes.
Required Qualifications & Skills
- Experience: 7+ years in Project/Program Management, preferably within the Business Process Management (BPM) or Professional Services sector.
- Education: Bachelor’s degree in Business, Statistics, or a related field; MBA or PMP/PgMP certification is highly preferred.
- Digital Fluency: Strong understanding of AI, Robotic Process Automation (RPA), and data analytics platforms.
- Soft Skills: Exceptional negotiation and "influence without authority" skills—the ability to align diverse global teams.
- Tooling: Expert-level proficiency in MS Project, Excel, and portfolio management software (e.g., Jira, Monday.com).
Why Join WNS Collective?
- The 5 People Promises: We offer role clarity, active mentoring, and a structured career path.
- Innovation First: Work in "Co-creation Pods" and engage with our CEO Millennial Council to shape the future of the company.
- Impact: Contribute to the WNS Cares Foundation (WCF), which empowers over 1.3 million beneficiaries globally.
- Benefits: Comprehensive health coverage, 26 weeks of paid maternity leave, and dedicated learning budgets for continuous upskilling.
The WNS "Outperformer" Mindset
We aren't looking for someone to just "manage." We want a leader who embodies our CIRCLE values:
Client First, Integrity, Respect, Collaboration, Learning, and Excellence.
The pay range for this role is:280,247 - 309,746 USD per year(US San Francisco Bay Area)
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