Job Title: Bartender
Shift: Days/Nights/Weekends – variable hours
Shift: Days/Nights/Weekends – variable hours
Position Overview: Mixes and, in a responsible manner, serves alcoholic and non-alcoholic drinks as well as food. This position is also accountable for the following areas: take and deliver food and beverage orders to customers in a timely and efficient manner; respect and show courtesy towards customers; exceptional customer service to our customers; proper wear of uniforms and personal hygiene; complete all side work thoroughly and efficiently.
Essential Duties and Responsibilities:
- Mixes ingredients such as liquor, soda, water and juices to prepare alcoholic and non-alcoholic beverages in such portions and in a proper glassware.
- Serves and pours wine, bottled beer and draft beer according to proportions and in proper glassware.
- Follows all PLCB laws to ensure guests are not over served, becoming intoxicated over the legal limit. Alerts Manager should a guess appear intoxicated and reacts accordingly.
- Interacts verbally with all bar guests as well as dining room guests creating a friend and upbeat atmosphere.
- Completes opening and closing side duties and checklists as assigned.
- Serves food and drink to all bar guests as well as assists with dining room guests if needed.
- Slices fruit and vegetable garnishes at a prescribed par level each day.
- Stocks juices, ice, alcohol, beer, wine, and any other product needed to properly and efficiently operate the bar.
- Keeps the bar area, including bar top, floor and storage areas, clean and free of debris, dirty glassware, plates, silverware and trash.
- Presents guest checks to bar patrons. Makes correct change and / or completed any necessary charge card or gift card transactions.
- Processes employee and manager food orders
- Relays food orders to kitchen via the point-of-sale computerized register system, as well as accounts for every drink poured behind the bar on same.
- Takes part in any and all company related initiatives and activities such as gift card sales and promotions, charitable programs and related meetings, etc.
- Any and all other operational task listed in server job description and as assigned by Management.
Accountabilities:
Food
- Responsible Alcohol Service
- Ensures proper sanitation and food handling
- Food & Beverage Quality Assurance
- Accurate Food Presentation
Atmosphere
- Uniform Standards met
- Prepared, in uniform & punctual for Shift
- Fun, Upbeat, Entertaining
Service
- Attentive Customer Service
- Visible & Available to Guests at all Times
- Responsible Cash Handling
- Speed of Service
- Order Accuracy
Responsibilities:
- Team Player
- Makes Special Occasions Memorable
- Sales Generation
- Team Communication
- Performs assigned tasks
- Continuous development of food beverage product knowledge
Knowledge, Skills, Abilities:
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Engage Guests; Likeable
- Ability to maintain Professionalism at all times
- Ability to Communicate clearly
- Ability to work well with others
- Ability to multi-task
Requirements:
- Must be at least 18 years of age upon date of hire
- Ability to wipe down tables including bases, pick up debris off the floor and wipe down booth seats in all area of the restaurant.
- Transports plates, glasses and trays to and from the dining room, service bar and kitchen a minimum of 30 times per shift.
- Reading, writing, basic math and verbal communication skills required.
- Mobility and full range of movement throughout the shift
- Transports glass rack, plate ware, cases of food and beverage which weigh up to 30 pounds a minimum of 15 times per shift.
- Able to respond quickly in an emergency situation to avoid imminent danger to self and others.
Customer Service: Provides exceptional customer service to each guest on every occasion in order to achieve customer satisfaction. Looks for opportunities to exceed customer expectations and offers assistance accordingly. Displays genuine hospitality and courteousness on a consistent basis.
Non-Essential Duties:
- Respond quickly to sweeping and mopping up messes.
- Bus tables and bar when busy.
- Perform any other tasks as assigned by Lead Line Bartender or Manager.
Other Skills and Abilities:
- Ability to operate all electrical or mechanical devices adhering to all safety rules.
- Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations.
- Ability to tolerate cleaning solutions on a regular basis.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty/responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- High school diploma or general education degree (GED); or related experience preferred but not required; or equivalent combination of education and experience. Additional experience in area of food server desired but not required.
Physical Requirements:
- Must be able to stand and exert fast paced mobility for periods of up to 8 (eight) hours in length.
- Must have good sense of balance, able to bend, kneel and react swiftly to actions surrounding them.
- Must have the ability to lift bus pans, trays, cases of food and beverage
- Ability to lift 30 lb. regularly and 50 lb. occasionally
Environmental Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work in an environment with frequent interruptions and customer interaction.
- Ability to work in cooler for up to one hour.
As a condition of your hire, we require that post hire and within 30 days of your hire date, you successfully complete all federal, state and company required alcohol service and or food service certifications. All costs of these certifications are at your own expense. Failure to successfully complete required certifications within 30 days of your hire date will result in the company reversing its offer of employment and you will be terminated within your 90-day introductory period.
Core Competencies:
- Teamwork – Works with other front of house employees to provide a great guest experience. Acknowledges individual guests need.
- Commitment – Prepared, in uniform & punctual for shif Understands the importance of their role to ensure guest satisfaction.
- Work Ethic – Continually accepts tasks that are requested of them as the restaurant dictates. Helps in all aspects of creating an experience.
- Sense of Urgency-Recognizes guests needs and works to meet those needs in a timely, organized fashion.
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