Job Title: Server
Shift: Days/Nights/Weekends – variable hours
Shift: Days/Nights/Weekends – variable hours
Position Overview: This position is accountable for the following areas: take and deliver food and beverage orders to customers in a timely and efficient manner; respect and show courtesy towards customers; exceptional customer service to our customers; proper wear of uniforms and personal hygiene; complete all side work thoroughly and efficiently.
Essential Duties and Responsibilities:
- Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
- Greet, seat and serve guests in a prompt, friendly, professional way.
- Know all abbreviations of food items.
- Be familiar with specials and soups of the day prior to starting the shift.
- Take food and drink orders promptly and accurately.
- Pickup orders in window and deliver completed meals to correct customers in a timely manner.
- Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
- Ring up bills and deliver to customers.
- Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions.
- Restock service areas.
- Keep service areas clean and complete all assigned cleaning tasks.
- Advise Lead Line Server of any personnel situations or policy violations having an adverse effect on restaurant operating performance.
Accountabilities:
Food
- Responsible Alcohol Service
- Ensures proper sanitation and food handling
- Food & Beverage Quality Assurance
- Accurate Food Presentation
Atmosphere
- Uniform Standards met
- Prepared, in uniform & punctual for Shift
- Fun, Upbeat, Entertaining
Service
- Attentive Customer Service
- Visible & Available to Guests at all Times
- Responsible Cash Handling
- Speed of Service
- Order Accuracy
Responsibilities:
- Team Player
- Makes Special Occasions Memorable
- Sales Generation
- Team Communication
- Performs assigned tasks
- Continuous development of food beverage product knowledge
Knowledge, Skills, Abilities:
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Engage Guests; Likeable
- Ability to maintain Professionalism at all times
- Ability to Communicate clearly
- Ability to work well with others
- Ability to multi-task
Customer Service: Provides exceptional customer service to each guest on every occasion in order to achieve customer satisfaction. Looks for opportunities to exceed customer expectations and offers assistance accordingly. Displays genuine hospitality and courteousness on a consistent basis.
Non-Essentail Duties:
- Respond quickly to sweeping and mopping up messes.
- Bus tables when busy.
- Perform any other tasks as assigned by Lead Line Server or Manager.
Other Skills and Abilities:
- Ability to operate all electrical or mechanical devices adhering to all safety rules.
- Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations.
- Ability to tolerate cleaning solutions on a regular basis.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty/responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED); or related experience preferred but not required; or equivalent combination of education and experience. Additional experience in area of food server desired but not required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand and exert fast paced mobility for periods of up to 8 (eight) hours in length.
- Must have good sense of balance, able to bend, kneel and react swiftly to actions surrounding them.
- Must have the ability to lift bus pans, trays, cases of food and beverage
- Ability to lift 30 lb. regularly and 50 lb. occasionally
Environmental Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work in an environment with frequent interruptions and customer interaction.
- Ability to work in cooler for up to one hour.
As a condition of your hire, we require that post hire and within 30 days of your hire date, you successfully complete all federal, state and company required alcohol service and or food service certifications. All costs of these certifications are at your own expense. Failure to successfully complete required certifications within 30 days of your hire date will result in the company reversing its offer of employment and you will be terminated within your 90-day introductory period.
Core Competencies:
- Teamwork – Works with other front of house employees to provide a great guest experience. Acknowledges individual guests need.
- Commitment – Prepared, in uniform & punctual for shif Understands the importance of their role to ensure guest satisfaction.
- Work Ethic – Continually accepts tasks that are requested of them as the restaurant dictates. Helps in all aspects of creating an experience.
- Sense of Urgency-Recognizes guests needs and works to meet those needs in a timely, organized fashion.
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