About Argents Express Group
Argents Express Group is a privately owned 3PL and supply-chain solutions provider that has supported businesses nationwide since 1977. With nearly five decades of experience, Argents delivers end-to-end logistics services, including freight forwarding, customs brokerage, domestic transportation, warehousing, inventory management, and e-commerce fulfillment. Our modern technology, real-time visibility, and integrated warehouse operations allow us to offer accurate, scalable, and efficient solutions tailored to each client’s needs.
With operational hubs in Charleston, SC; Chicago, IL; and Seattle, WA, Argents combines the agility of a family-owned company with the capabilities of a full-service national 3PL. We partner with brands of all sizes to streamline their supply chains, enhance fulfillment performance, and provide high-touch customer service at every step. At Argents, employees join a collaborative, growth-focused team committed to delivering exceptional logistics and fulfillment experiences.
Duties & Responsibilities
The Account Manager II oversees all daily client operations within a fulfillment and distribution environment, acting as the primary contact for customer needs, shipment coordination, data accuracy, BOL processing, discrepancy resolution, and freight planning. This role builds strong operational relationships, maintains and improves SOPs, supports warehouse teams, reviews pricing and reporting, and manages invoicing cycles. In addition, the Account Manager II trains staff, develops new reporting and processes to strengthen operations, assists with client system setup, and contributes to departmental and customer-driven infrastructure growth. Strong customer service, analytical abilities, Excel proficiency, and the ability to lead and improve operational workflows are essential.
Account Manager I
- Working directly with clients to assist and facilitate with day-to-day operations
- Become an expert on client specific accounts and their business needs
- Understands onboarding through account maturity
- Assists in expanding customers sales channel
- Build operational relationships with current customers
- High Volume of data entry
- Processing BOLs and associated paperwork
- Work daily to evaluate and resolve shipment discrepancies
- Planning and booking freight shipments
- Help to educate and guide warehouse workers on operational processes
- Learn new and expand on current SOPs
- Implements new concepts to strengthen operations
- Review transaction pricing based on rate tariffs
- Review and analyzes transactional based reports
- Invoice clients on a cycled basis
- Train and oversee Operation Agents daily
- Manages CS team members who assist with daily operations and customer experience
Account Manager II
- All duties and responsibilities listed under the Account Manager I role as well as the following:
- Train employees in CGMP & OSHA Regulations
- Build operational relationships with customers
- Build, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customers
- Client based system setup
- understanding of client setup process across all platforms and the knowledge of workflow effects
- Work with management to add or adopt new ideas, people, or systems designed to enhance the customer experience.
- Drive infrastructure growth from a customer base and department base.
- Begin to develop entry level understanding of management principles
Compensation details: 70000-75000 Yearly Salary
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