About Argents Express Group
Argents Express Group is a privately owned 3PL and supply-chain solutions provider that has supported businesses nationwide since 1977. With nearly five decades of experience, Argents delivers end-to-end logistics services, including freight forwarding, customs brokerage, domestic transportation, warehousing, inventory management, and e-commerce fulfillment. Our modern technology, real-time visibility, and integrated warehouse operations allow us to offer accurate, scalable, and efficient solutions tailored to each client’s needs.

With operational hubs in Charleston, SC; Chicago, IL; and Seattle, WA, Argents combines the agility of a family-owned company with the capabilities of a full-service national 3PL. We partner with brands of all sizes to streamline their supply chains, enhance fulfillment performance, and provide high-touch customer service at every step. At Argents, employees join a collaborative, growth-focused team committed to delivering exceptional logistics and fulfillment experiences.

Duties & Responsibilities

The Account Manager II oversees all daily client operations within a fulfillment and distribution environment, acting as the primary contact for customer needs, shipment coordination, data accuracy, BOL processing, discrepancy resolution, and freight planning. This role builds strong operational relationships, maintains and improves SOPs, supports warehouse teams, reviews pricing and reporting, and manages invoicing cycles. In addition, the Account Manager II trains staff, develops new reporting and processes to strengthen operations, assists with client system setup, and contributes to departmental and customer-driven infrastructure growth. Strong customer service, analytical abilities, Excel proficiency, and the ability to lead and improve operational workflows are essential.

Account Manager I

Working directly with clients to assist and facilitate with day-to-day operations
Become an expert on client specific accounts and their business needs
Understands onboarding through account maturity
Assists in expanding customers sales channel
Build operational relationships with current customers
High Volume of data entry
Processing BOLs and associated paperwork
Work daily to evaluate and resolve shipment discrepancies
Planning and booking freight shipments
Help to educate and guide warehouse workers on operational processes
Learn new and expand on current SOPs
Implements new concepts to strengthen operations
Review transaction pricing based on rate tariffs
Review and analyzes transactional based reports
Invoice clients on a cycled basis
Train and oversee Operation Agents daily
Manages CS team members who assist with daily operations and customer experience

Account Manager II

All duties and responsibilities listed under the Account Manager I role as well as the following:
Train employees in CGMP & OSHA Regulations
Build operational relationships with customers
Build, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customers
Client based system setup
understanding of client setup process across all platforms and the knowledge of workflow effects
Work with management to add or adopt new ideas, people, or systems designed to enhance the customer experience.
Drive infrastructure growth from a customer base and department base.
Begin to develop entry level understanding of management principles

Compensation details: 70000-75000 Yearly Salary

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ARGENTS AIR EXPRESS LTD

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Account Manager II