Cook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers.
We are seeking a Sales Support Representative to join our team!
The Sales Support Specialist is responsible for ensuring a smooth customer journey on all orders. This role will have assigned customer accounts whose orders they will follow from quote to delivery. This role must be extremely focused on delivering top-tier customer service. The position also requires ongoing product training, product quoting, sales order entry and various other support related tasks. This role is ideal for someone with a strong interest in customer service and sales.
The Sales Support Representative will report directly to the Sales Support Manager.
RESPONSIBILITIES
- Accurately enter all quotes and orders into the system, ensuring that all details are correct.
- Communicate all order updates to customers from the time of order entry through delivery.
- Work closely with the sales team to provide assistance when needed.
- Adhere to the required turnaround time for all quotes and orders to meet customer expectations.
- Work with the Cook’s vendor group to obtain equipment and installation quotes.
- Work with the Cook’s transportation vendors to obtain white glove delivery quotes.
- Provide the customer with order tracking.
- Process return/credit forms.
- Assist with warranty requests.
- Maintain accurate customer cards.
- Participate in ongoing product training to stay updated on new products, features, and pricing strategies.
- Answer incoming calls to the support phone queue.
- Ensure the shared inbox is up-to-date and that any outstanding issues are addressed or noted for follow-up.
A TYPICAL DAY:
- Answer any customer requests for new quotes or orders.
- Review all open quotes and orders for changes or delays.
- Track shipped orders and notify customers of expected delivery dates.
- Collaborate with the sales team to ensure all customer needs are taken care of.
QUALIFICATIONS:
- Experience with providing excellent customer service.
- Strong attention to detail and accuracy in data entry.
- High sense of urgency.
- Excellent organizational and time management skills.
- Ability to work efficiently under pressure in a fast-paced environment.
- Comfortable with light negotiation, such as requesting extra discounts or perks from vendors.
- Interest in sales and willingness to support the sales team.
- Experience in customer service and data entry is preferred.
- Strong communication skills and ability to collaborate effectively with cross-functional teams.
- Willingness to participate in ongoing training.
BENEFITS
- Cook’s Direct offers competitive salaries
- Health, Dental and Vision benefits package
- 401(k)
- Bonus program
Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply!
Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.
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