Fusion is seeking multiple EHR Software Trainers to support contract engagements across the U.S. These roles are critical to ensuring smooth adoption of our platform in correctional health settings. While prior EHR experience is helpful, it's not required, Fusion provides comprehensive training. Positions include a blend of remote and on-site work, with significant travel to correctional facilities. All travel expenses are fully covered. Current openings are in Tennessee, Illinois, and Oregon.
About Us:
Fusion Health was founded in 2006 and provides HealthTech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement-restricted communities.
Fusion Health has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, #38 in the NY Tri-State area, and #8 in New Jersey. Fusion has also been recognized by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States.
Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune!
We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, caf, a gym, and an arcade! Our satellite office locations are also equipped with state-of-the-art technologies and similar amenities.
A positive culture is a core fundamental at Fusion. While we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality.
What You'll Do:
- Learn and guide others on system functionality to optimize user efficiency
- Review workflow guides and clearly communicate process changes
- Deliver over-the-shoulder coaching and in-person support while standing and moving throughout a facility
- Observe and communicate feedback effectively, troubleshooting basic issues in real time
- Submit accurate, detailed support tickets as needed
- Maintain HIPAA certification annually
- Represent Fusion professionally in correctional environments
Who You Are:
- Prior mentoring, coaching, or training experience (formal or informal)
- Strong customer service skills with the ability to support users effectively
- Full-time availability for both remote and on-site work during the contract period
- Technical proficiency with the ability to troubleshoot basic issues
- Clear and confident verbal and written communication skills
- Ability to take complex topics and explain them in simpler, easy-to-understand terms
- Background in healthcare or related fields (preferred)
- Experience with Electronic Health Records (EHR) systems (preferred)
- Comfort with frequent travel and working in correctional facility environments
- Ability to successfully pass a background check for on-site work
Additional Details:
- This role does involve the heavy travel to client sites.
- Hourly rate is commensurate with experience. Please include compensation expectations in your application.
- Fusion is an equal opportunity employer and values diversity in all its forms.
- Applicants must be authorized to work in the U.S.; this role is not currently eligible for sponsorship.
Compensation
- Hourly Rate Range: $20-25
- At Fusion, our hourly pay ranges are designed to be competitive within our size and industry. Compensation is just one part of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities.
- Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate's unique profile and our commitment to pay parity.
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