Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
We are seeking a dedicated and detail-oriented Email Chat Support specialist to join our Customer Support team. In this role, you will play a key part in providing exceptional service to our customers via email and chat. As a full-time, hourly employee, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless and satisfying customer experience in English. You will work closely with team members and other departments to deliver prompt and accurate support while embodying our commitment to excellence.
Responsibilities
- Respond to customer inquiries through email and chat professionally and promptly.
- Assist with troubleshooting products or service-related issues to resolve customer concerns effectively.
- Maintain a positive and empathetic attitude while engaging with customers.
- Communicate policies, procedures, and product details clearly and concisely to customers.
- Collaborate with other team members and departments to address and resolve complex issues.
- Track and document customer interactions and resolutions within the company's CRM software.
- Identify customer needs and provide accurate information, recommendations, or alternative solutions.
- Maintain high-quality standards for response times and customer satisfaction metrics.
- Continuously improve processes by providing feedback or recommendations on common issues or updates to resources.
Qualifications
- Fluency in written and verbal English communication.
- Prior experience in email or chat-based customer support is preferred.
- Strong typing skills with speed and accuracy to handle high volumes of customer inquiries.
- Excellent problem-solving skills and the ability to stay calm under pressure.
- Customer-focused attitude with exceptional interpersonal skills and empathy.
- Experience with customer support tools or CRM systems like Zendesk, Salesforce, or similar platforms is a plus.
- Ability to work independently and in a team-oriented environment.
- Strong organizational skills and the ability to multitask effectively.
- Availability to work full-time on a set schedule aligned with the department's requirements.
The pay range for this role is:75,000 - 85,000 USD per year(Remote (Phoenix, Arizona, US))
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