Job Title:Deputy Chief Program Officer
Reports to:Chief Program Officer
Status:Full-time
Classification:Exempt
Job Location:Multi-Site (Manhattan, Brooklyn, and the Bronx)
Work Schedule:Mon - Fri
Salary: $175,000 - $200,000
Objective
Reporting to the Chief Program Officer, the Deputy Chief Program Officer (DCPO) will play a key role in optimizing Lantern’s services and practices, working collaboratively to execute strategies, systems, policies, and initiatives across the organization and with funder and partner agencies. The ideal candidate will be a highly experienced administrator with demonstrated leadership in both emergency shelter and supportive housing. They will strengthen the use of data-driven and evidence-informed services, while helping to develop and supervise Vice President level leadership.
The Deputy Chief Program Officer will report to the Chief Program Officer and will be a critical member of the Senior Management Team (SMT), representing the interests of the organization and the Chief Program Officer in their absence. The DCPO will be an active member of Lantern’s trusted leadership team charged with making significant impact and contributing to its organizational culture.
Program Management
The DCPO will provide senior program management and strategic leadership to residential services in supportive housing and/or the shelter division, including supervision of site Vice Presidents. The DCPO actively participates in the planning, implementation and evaluation of Lantern’s programs and is responsible for the development and management of all program, contract, and organizational dashboards and deliverables. Through supervision, coaching, and development the DCPO ensures that Vice Presidents are providing the appropriate level of oversight with their Program Directors that reinforces a client-centered, harm reduction approach in the leadership of their sites, promotes and champions creative programming and engagement strategies, and manages the reporting of serious incidents to the Executive Team and Incident Review Committee (IRC), as necessary.
Contract Management
The DCPO must have experience managing contracts by the various city agencies that fund Lantern’s sites (DOHMH, HASA, OMH, DHS, NYSSHIP), ensuring programs deliver services in compliance with audit standards, approved scopes of work and within approved budgets. They will be responsible for identifying trends and programmatic needs and working closely with the fiscal team to review and make adjustment to budgets monthly and as necessary, providing active oversight of the program budgets in conjunction with the Vice Presidents to ensure spending is on track.
Contract Management – continued
The DCPO will partner with the Compliance and QA/QI departments in regularly collecting and reviewing data and reporting mechanisms for programs to use to ensure compliance. They will work with the CPO to properly exercise oversight of relevant contracts including expiration dates, outcomes or expectations and other relevant information to ensure compliance, including management of information and correspondence with funders, when necessary. Participates in periodic, systematic reviews of program manuals and updates in alignment with organization's changing needs and evaluative or accrediting body standards.
Policies and Procedures Management
The DCPO will serve as a critical SMT member to ensure that Lantern’s policies and procedures capture a complete view of essential activities and processes within and across the organization. They will monitor programs and suggest updates to policies and procedures to capture operational changes. They will educate program staff on the format and content required for good policy and procedure adherence, ensuring staff meet all regulatory requirements and comprehend and comply with best practices and professional standards.
Staff Training and Development
Works closely with CPO and Training personnel to coordinate staff development and training opportunities. They will serve as a member of the Training Committee who will assist the analysis of training needs. The DCPO will collaborate to develop new training programs or to modify and improve existing programs.
The DCPO will ensure staff compliance with all aspects of Lantern’s human resources policies, including completion of orientation for new hires at their sites, and is tasked with assisting the Vice Presidents with performance management in conjunction with the Chief Program Officer and Employee Relations Manager.
Compliance and Quality Assurance
Working closely with the Compliance and Quality Assurance teams, the DCPO is responsible for supporting and supervising their Vice Presidents and their sites in maintaining compliance with funder and program requirements. This should include monitoring and meeting program goals, benchmarks and staffing patterns. It will also include the use of data to maintain and improve the program, while developing and empowering both senior and site-based leadership to do the same.
Required Education and Experience
•LMSW/LCSW or LMHC required, SIFI preferred and/or willingness to pursue SIFI. Please note a doctorate without licensure as described does not meet minimum requirement.
•Minimum of 15 years of progressively responsible supportive housing and DHS-shelter experience in NYC, with at least 5+ years in a Vice President/ senior leadership capacity in supportive housing and/or DHS-shelter setting – managing government-agency contracts with DOHMH, OMH, HASA, HRA, DSS/DHS, NYSSHIP.
•Demonstrated experience in program innovation, clinical oversight, funder relationships, outcome measurement and fiscal management.
•Demonstrated expertise and success developing creative programming, identifying metrics that measure outcomes, and inspiring novel approaches to the work we do.
•Resourceful, adaptable, and analytic problem-solving who exercises sound judgment with a proven track record of exceptional crisis management skills.
•Excellent writing and people skills, with an ability to partner with a dynamic leadership team, stakeholders, and funders.
