About SugarCRM
Thank you for taking a look at this career opportunity! This is a direct employment position. If you feel you are a fit, please apply by uploading your CV in English. Thank you!
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
This role will work across various key capabilities within SugarCRM, supporting platform-wide innovations in areas such as workflow automation, customer engagement, analytics, and integrations.
As a cross-functional leader, you will collaborate closely with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to define and deliver high-impact features that drive customer retention, business growth, and platform stability.
If you’re passionate about building scalable, intuitive, and high-value CRM solutions, we’d love to hear from you!
Key Responsibilities:
- Strategic Roadmap Ownership & Execution
- Own, create, and maintain the product roadmap for core CRM capabilities, ensuring alignment with SugarCRM’s strategic focus areas, customer needs, and business objectives.
- Drive roadmap transparency and alignment across internal teams by effectively communicating priorities, progress, and trade-offs.
- Ensure that all prioritized initiatives are clearly justified through the lens of customer value, business impact, and technical feasibility.
- Planning & Agile Execution
- Lead planning efforts in parallel with execution, ensuring that long-term vision and near-term deliverables remain synchronized.
- Partner with Engineering and UX to develop, scope, and prioritize features that balance innovation, customer needs, and platform scalability.
- Manage an evolving backlog of features, enhancements, and technical improvements, balancing strategic bets with quick wins.
- Oversee the end-to-end product development lifecycle, from discovery and validation through delivery and post-launch iteration.
- Drive agile execution, ensuring features are well-defined, prioritized, and delivered efficiently with high quality.
- Customer & Data-Driven Decision Making
- Gather, analyze, and synthesize customer insights, ensuring features address real pain points and deliver meaningful improvements.
- Define and track key success metrics (KPIs), leveraging data to inform prioritization and roadmap adjustments.
- Regularly engage with customers, partners, and internal stakeholders to validate product assumptions and iterate based on feedback.
- Cross-Functional Leadership & Collaboration
- Align and collaborate with internal teams (Sales, Marketing, Customer Success, Engineering) to drive seamless execution and market adoption.
- Serve as a subject matter expert on core CRM capabilities, supporting internal teams with product knowledge, training, and messaging.
- Advocate for continuous process improvement, helping the product development organization optimize efficiency and collaboration.
What We’re Looking For:
- 2-5 years of experience in product management, with a track record of successfully shipping B2B SaaS products.
- Experience working with CRM platforms, customer engagement tools, or workflow automation solutions.
- Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies.
- Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs.
- Experience with analytics and business intelligence (BI) tools (e.g., Tableau, Power BI, Sugar Discover) is a strong plus.
- Strong technical acumen, including familiarity with APIs, integrations, and data models.
- Exceptional cross-functional collaboration skills, with the ability to influence without authority.
- Strong communication and stakeholder management skills, capable of engaging both technical and non-technical audiences.
- Expected monthly NET salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
- Private medical insurance including basic check-up, hospitalization, and vital care
- Vision exam and discounted glasses every year
- Meal tickets 40 RON/working day
- Gift tickets 300 RON/ Easter & Christmas
- Cultural tickets 200 RON/month
- Health & Wellness reimbursement
- Football Team (only in Craiova)
- Peer to peer recognition program
- Professional development reimbursement program
- Educational Resources - Career & Personal Development Program
- Travel discounts
- Birthday day off
- Extra days off when public holidays fall on weekend days
- Annual Teambuilding
- We are a merit-based company with many opportunities to learn, excel and grow your career!
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