About Pioneer Athletics
When growing our team, we strive to hire only the best individuals who will work together to assure that our products and customer service far exceed the expectations of our customers.We count on the expertise and suggestions from our customers to inspire us and motivate us to continually improve our existing product line, and introduce new products. Without the support of our customers, our commitment to research and development would not be a central component of our daily work. Together, we're one team working to advance the field marking paint industry.
POSITION PURPOSE
This position reviews incoming orders for 50 outside sales representatives and customer service representatives. This position serves as a liaison for many departments throughout the organization, acting as support for the sales force, working closely with the warehouse to get orders shipped in a timely fashion, and working closely with accounting to prepare accurate customer invoices and credits when applicable.
ESSENTIAL FUNCTIONS
- Review customer orders put in by sales representatives, customer service representatives and orders placed through our e-commerce platforms
- Accurately prepare customer invoices based on shipping documents, review for accuracy, mailing and email appropriately
- Answer inquiries from sales representatives and internal customers via emails or phone calls as well as monitor night-time voicemails
- Print shipping documents for our warehouse staff, note documents appropriately
- Post outgoing mail each afternoon and sort incoming mail when assigned
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Support west coast sales representatives through required overtime
- Support Pioneer during peak seasons through required overtime
- Assist with customer inquiries regarding invoice credits, rebills and adjustments
- Assist with customer returns and carrier claims issues when needed
- Additional duties as assigned
PHYSICAL REQUIREMENTS:
Must be able to sit or stand for the full workday.
OTHER DUTIES
- Assimilate into Pioneer's culture through understanding, supporting and participating in all elements of its service standards
- Regular attendance in conformance with standards established by Pioneer
- Professional use of telephone and online communications
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Knowledge of clerical procedures and systems such as word processing, keyboarding, managing files and records, and use of computer programs
- Possess working knowledge of copiers, shredders and mail machines
- Knowledge of principles and processes for providing customer services.This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Detail-oriented
- Able to multi-task projects
- Work as a team member or independently
- Possess basic knowledge of English language with ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to communicate information and ideas in writing so others will understand
EDUCATION
High school diploma or equivalent
EXPERIENCE
Six months of continuous office experience with a focus in general office duties within a professional environment preferred.
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