About Closer To Home Community Services
About Us: Closer to Home Community Services (CTH) is a non-profit organization located in Alberta since 1995. CTH provides a wide range of services designed to meet the unique needs of children, youth and families. Be a part of an innovative team that envisions a world where “every child is thriving within supportive family and community relationships”. Join in our mission to facilitate growth and belonging in communities of meaningful relationships and where our integrity is grounded in evidence-based practice authentically informed by, and connected to, diverse cultural wisdom. Together, we will journey with children and families to uncover strength, hope and healing, creating new possibilities for a brighter future.
CTH is committed to diversity, equity, inclusion and belonging for all; including different cultural backgrounds, spiritual beliefs, and sexual and gender diversities. We strive to be an employer of choice with a focus on wellness and connection.
Company benefits include:
- Disability, Life and AD&D Insurance
- Extended Health & Dental Coverage
- Additional Health Spending Account
- Employee Assistance Program
- Wellness Days
- RRSP Matching
- Company Events
- Training and Professional Development
About the Position: Closer To Home is seeking a motivated and customer-focused IT Support Associate to join our team. As the first point of contact for many of our staff, you will play a crucial role in ensuring our technology infrastructure runs smoothly, enabling our team to effectively deliver on our mission. You will provide technical assistance and support related to computer systems, hardware, software, and network issues. This role may require occasional travel outside of Calgary to other parts of Southern Alberta to provide on-site support at our various locations, and participation in an on-call rotation to address critical after-hours issues. This is an excellent opportunity for an individual with a passion for technology, and a desire to contribute to a meaningful cause.
Responsibilities:
- Provide first-level technical support to staff via phone, email, and in person, addressing inquiries and resolving issues in a timely and professional manner.
- Troubleshoot hardware (desktops, laptops, printers, peripherals) and software (operating systems, productivity suites, specialized software) problems.
- Assist with the setup and configuration of new workstations, laptops, and other IT equipment.
- Manage user accounts, permissions, and access rights under the guidance of the IT Manager.
- Install, configure, and maintain software applications.
- Provide basic network troubleshooting, including Wi-Fi connectivity and access to shared resources.
- Document all support requests, troubleshooting steps, and resolutions in our help desk system.
- Follow established IT procedures and contribute to the development of knowledge base articles.
- Assist with inventory management of IT equipment and software licenses.
- Provide basic training and guidance to staff on the use of technology and software.
- Escalate complex technical issues to the IT Manager or other IT staff as needed.
- Participate in an on-call rotation to provide after-hours support for critical IT issues.
- Travel to various locations within Southern Alberta to provide on-site IT support, as required.
- Transport IT equipment and supplies to different locations as needed.
- Maintain a positive and helpful attitude while interacting with staff of varying technical abilities.
- Adhere to the organization"s IT policies and security protocols.
- Perform other duties as assigned.
Qualifications:
- A degree in IT or a related field is an asset.
- 1-2 years of experience in an IT support role.
- Strong understanding of Windows, Android, and iOS operating systems.
- Familiarity with common productivity software (e.g., Microsoft Office, Google Workspaces, Adobe).
- Basic understanding of computer hardware and peripherals.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills (both written and verbal).
- Ability to explain technical information to non-technical users.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- A genuine interest in supporting the mission of a non-profit organization.
- Valid Class 5 driver"s license and access to a reliable vehicle.
- Flexibility to participate in an on-call rotation, including evenings and weekends
- Ability to travel to locations within Southern Alberta as needed.
Required Competencies
All positions at Closer to Home Community Services require (5) competencies: Instills Trust, Consumer Focus, Communicates Effectively, Situational Adaptability and Ensures Accountability.
Closing Date: June 2, 2025
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
For more information on our organization, please visit our website at www.closertohome.com.
Similar titles for this role: List other titles so candidates can find this job more easily in a search of recruitment platforms. For example; Child and Youth Worker similar titles - Child & youth counselor, Community service worker, Group home worker, Youth worker, Residential counselor
In the spirit of respect, reciprocity and truth, we honour and acknowledge that we are gathered on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy), which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the Tsuut'ina Nation and Iyarhe Nakoda Nations, all of whom are the original signatories of the Blackfoot Treaty #7 in Southern Alberta. We also recognize Mohkinstsis (Calgary) as a home to members of the Metis Settlements and communities within Alberta.
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