Foxit is remaking how the world interacts with documents through innovative and secure PDF technology. As a trusted global software provider, we empower millions of users in over 200 countries. With customers like Google, Amazon, and NASDAQ, Foxit delivers fast, affordable, and powerful PDF solutions across industries.
About the Role
We are seeking a driven and experienced Order Management Supervisor to lead and optimize our global order processing operations. In this role, you’ll oversee a team responsible for end-to-end order lifecycle execution—ensuring efficiency, accuracy, and exceptional customer experience. Your work will directly support revenue operations and customer satisfaction in a fast-paced SaaS and subscription-based environment.
Key Responsibilities
·Team Leadership: Supervise and mentor order management specialists, ensuring high team performance and accountability across global order workflows.
·Order Processing Oversight: Manage and continuously improve the complete order-to-cash process—validating accuracy, compliance, and fulfillment timelines.
·Sales & Cross-Functional Collaboration: Serve as the primary liaison between Sales, Finance, and Customer Success to streamline quote-to-order handoffs and resolve escalations.
·Process Optimization: Identify inefficiencies and lead initiatives to improve order accuracy, automation, and scalability using tools like NetSuite.
·System & Data Management: Oversee order entry, data integrity, and reporting in NetSuite and related platforms to ensure consistency and compliance.
·Customer Focus: Lead issue resolution for order discrepancies and inquiries to maintain high customer satisfaction levels.
·Documentation & Compliance: Ensure adherence to company policies, audit standards, and regulatory guidelines, while maintaining robust process documentation.
Qualifications
·Bachelor’s degree in Business Administration, Supply Chain, or related field.
·3–5 years of relevant experience in order management, including 1+ year of supervisory experience in a SaaS or tech organization.
·Hands-on experience with NetSuite, particularly in managing SaaS subscription orders.
·Strong analytical, organizational, and process improvement skills.
·Exceptional interpersonal and communication skills with a team-oriented mindset.
·Proficiency in Microsoft Excel and other productivity tools.
·Ability to lead in a fast-paced, change-driven environment and manage competing priorities effectively.
What Foxit Offers
·Competitive salary and comprehensive benefits package.
·Opportunities for growth and advancement in a supportive and dynamic work environment.
·The chance to be a part of a globally recognized leader in the PDF and SaaS industry, committed to innovation and customer satisfaction.
PI272321618
