The Company
Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.
Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.
We're a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We're the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.
About the Role
Customer Success relies on the quality and effectiveness of a CSM's client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.
Location Requirement
This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.
Responsibilities:
- Ability to comprehend complex inquiries from customers of all industry levels
- Communicate internally and externally concisely & clearly
- Develop expertise with new products and features and be able to evangelize them with customers
- Provide client feedback to internal teams
- Upsell existing clients on new products and features
- Gain proficiency in Jira, Intercom and Planhat while collaborating with customers
Qualifications:
- 2-4 years of affiliate marketing or digital advertising experience required
- Experience using Everflow or other affiliate tracking platform a big plus
- Strong analytical background and a good grasp of internet technologies
- Background in Ad Operations, Customer Success, Technical Customer Support ideal
- High proficiency in English
- University Degree/Bachelors
Compensation
- Annual Base Salary: €50,000 - €55,000 (Holiday pay included)
- Bonus potential
- Pension
- Equity
Benefits
- Unlimited Paid Time Off
- Health Insurance Stipend
- Wellness Stipend
- Cell Phone Stipend
- Annual Home Office Stipend
- Annual Education Stipend
- Employee Referral Bonus
Join Our Exceptional Team
Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you"ll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.
Balance, Growth, and Connection
Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We"re excited to meet you.
The pay range for this role is:50,000 - 55,000 EUR per year(Amsterdam)
PI270361472
