The Applications Coordinator serves as a key operational leader within the Information Systems team, supporting the effective implementation, support, and optimization of clinical, business, and operational software applications across the health system. Acting as a liaison between analysts, IT teams, vendors, and end-user departments, this role ensures projects and support activities are executed efficiently and aligned with organizational goals. The Coordinator is the first line of escalation for application-related issues and provides guidance and direction to Applications Analysts, while also supporting the Applications Manager in performance reviews, resource planning, and project coordination.
MISSION, VALUES, AND SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Application Support and Coordination:
- Assist with planning, coordinating, and implementing clinical, business, and operational software applications.
- Act as a liaison between organizational departments and IT to gather requirements, resolve issues, and facilitate timely solutions.
- Provide user training and ongoing support to ensure effective use of applications to analysts and end users.
- Serve as the first point of escalation and coordination for complex application tasks and issues.
- Serve as the first point of escalation and coordination for complex application tasks and issues.
- Support task tracking, operational prioritization, and dependency identification across analysts.
- Serve as a subject matter expert in one or more application areas under the team’s scope.
- Help execute day-to-day departmental strategies and initiatives through operational oversight.
- Provide feedback and recommendations to inform application-related decisions made by leadership
Quality Assurance and Security:
- Participate in quality assurance activities, including confirming analyst led test scenarios are appropriate and detailed. user workflows.
- Validate that application functionality aligns with end-user workflows during testing phases.
- Manage system security by administering user access rights and monitoring compliance with security policies.
- Support incident response efforts by coordinating with security and compliance teams as needed.
- Assist with audit readiness activities and access reviews to ensure compliance with organizational protocols and regulatory standards (e.g., HIPAA).
Communication and Collaboration:
- Coordinate communications regarding application updates, changes, and downtime with stakeholders to minimize disruptions.
- Collaborate with vendors and internal IT teams to troubleshoot and escalate application issues as necessary.
- Serve as a strategic liaison between departments, analysts, IT teams, and vendors to align support and implementation efforts.
- Document workflows, processes, and training materials tailored to healthcare users.
- Act as the point of communication and escalation for analysts, ensuring issues are addressed efficiently.
- Participate in meetings as a subject matter expert to provide clarity, direction, and context on technical or operational needs.
Project and Vendor Coordination:
- Support infrastructure architecture efforts related to application migrations and technology upgrades.
- Collaborate with the Applications Manager and PMO to assign appropriate analysts to projects and task.
- Track and report on project progress and system status; escalate risks or delays proactively.
- Help prioritize workload based on clinical and operational urgency in collaboration with project stakeholders.
- Contribute to the development of project documentation, timelines, and training deliverables.
- Participate in departmental initiatives to leverage technology for improved patient care.
- Participate in meetings as subject matter expert to provide direction and clarity
- Collaborate with vendors to gather budgetary and project quotes as part of project and vendor coordination responsibilities.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Education and Experience:
- Bachelor’s degree preferred and/or equivalent experience in Computer Science, Information Technology, Health Informatics, or related field.
- Minimum of 3 years’ experience supporting healthcare applications in a hospital or health system environment.
Knowledge & Skills:
- Strong understanding of healthcare operations, clinical and business workflows, and regulatory requirements (e.g., HIPAA).
- Deep understanding of HL7 and flat file integrations.
- Proficiency in application support, user training, quality assurance, and security administration.
- Effective verbal and written communication skills to work with clinical staff, IT teams, and vendors.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Familiarity with infrastructure architecture concepts and technology migration processes.
- Ability to manage multiple projects and collaborate within cross-functional teams.
- Demonstrated commitment to customer service and continuous improvement.
WORKING CONDITIONS
- Primarily office-based with extensive computer use.
- May experience mental or visual fatigue due to prolonged screen time.
PHYSICAL DEMANDS
- Physical ability to sit or stand for extended periods and occasionally lift up to 30 pounds.
