Description:
The Customer Service/Print Production Associate is responsible for day-to-day functions of the branch. This includes, but is not limited to customer interface, billing, maintaining retail showroom, printing and binding construction documents/specs, shipping and receiving packages.
Duties & Responsibilities
- Greet customers that come in the store and take care of their needs with upbeat attitude
- Answer phone and emails in a courteous, timely manner
- Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details.
- Output of small color graphic renderings, posters, prints and mounts
- Bill completed jobs in the ERP system (P21); notify customers when their work is ready for pickup
- Restock production area and showroom as needed.
- Maintain a clean environment for customers and employees
- Perform monthly inventory counts
- Assist with Shipping and Receiving department duties
- Large/ small format laminating
- Monitor email for incoming orders, uploads, and company information
- Scan, rename, and email files
- Print, bind, and assemble spec books
- Monitor department supplies and notifies management when orders are needed
- Prepare bid room posts, addenda, and related construction technology materials
- Maintain the online bid room and ensure files are accurate and accessible
- Perform additional duties as assigned by management
- Travel to other local branches to cover 2-5 times a month as needed
Requirements:
Required Skills & Abilities
- Computer skills including Office 365 and ERP systems
- Must have a positive and helpful attitude
- Willingness to learn and attention to detail
- Independent worker with ability to be resourceful
- Working intentionally without guidance after training
- Prospecting new customers for business
- Must be dependable and arrive at work on time
- Ability to lift a minimum of 50 lbs.
Education & Experience
- High School graduate or equivalent
- Experience in print production a plus
- Basic understanding of construction documents and processes is a plus
Benefits
- Medical, dental, vision, life, and long-term disability insurance available
- Medical and dependent care FSA or HSA
- 401(k) Retirement Plan
- PTO and Holidays
- Paid Parental Leave
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
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