Position: Quality Specialist
Location: East Chicago, IN
Job Summary:
The Quality Improvement Specialist will primarily work as a liaison between the physician office staff and 219 Health Network Leadership in support of quality performance and contractual reporting goals. The Specialist delivers provider and staff education, analytical and application support, user assistance with quality documentation and office workflows to support evidence-based delivery of care.
Education/Experience Requirements:
- HS graduate or GED equivalent required, Bachelor’s degree strongly preferred
- Successful completion of an accredited Medical Assistant program and active current certification as a Registered Medical Assistant or Certified Medical Assistant required
- Minimum 5 years of experience in either Clinical, Quality or Operational Analysis with a basic understanding of healthcare systems and general operations.
- Technical skills, business intelligence and a full understanding of the needs of the office and organization.
- Strong understanding of clinical quality metrics, reporting and driving quality care delivery.
- Strong business process analysis and interpersonal skills.
- Experience and understanding of Physician/Physician office staff relationships.
- Proficiency in using Windows operating systems, Microsoft Office applications, Internet and Intranet required.
- Intermediate to Advanced level of proficiency with MS Outlook, Word, Excel and other computer system applications.
- PowerPoint and other analytical applications such as Crystal Reports and SAS are a plus; must be able to develop simple graphs and charts to explain how the analysis will influence the business.
- Possess exceptional verbal, written communication and presentation skills, analytical and data management skills knowledge necessary to explain results of statistical findings in layman terms a business customer will understand.
- Strong interpersonal skills and ability to work collegially and collaboratively with all levels and functions with the company to foster partnership and teamwork.
- A strong awareness of the ambulatory business environment and operational knowledge is needed.
- System/workflow analysis experience needed.
- Must have the ability to use cognitive reasoning to analyze, diagnose and resolve problems.
- Excellent organizational and project management skills with the attention to detail, without losing focus on the overall objective and goal.
- Excellent problem-solving, organization and analytical skills.
- Ability to work independently and multi-task while working in a collaborative, team environment with a positive attitude.
- Must be able to work in a fast paced, technical and cross-functional environment.
- Position will require local travel to/from our network’s physician practices.
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