Manager Engagement Center/Scheduling Call Center

Job Description:

The Manager of the Engagement Center is responsible for overseeing the daily operations of the Engagement Center, ensuring exceptional service delivery to patients and referring providers. This role focuses on operational excellence, team leadership, and continuous improvement across patient scheduling, registration, preauthorization, and inbound/outbound communications. The manager plays a vital role in enhancing patient access and experience while maintaining high standards of accuracy, efficiency, and compliance with healthcare regulations.

Required Skills & Qualifications:

Bachelors’ degree in healthcare, business, operations management or related field with at least 3 years call center or healthcare operations management with at least 2 years in a leadership role preferred or combination of education and 5 years call center or healthcare operations management with at least 2 years in a leadership role.
Knowledge of healthcare regulations, including HIPAA and CMS guidelines.
Strong knowledge of healthcare access functions, including scheduling, registration, insurance verification, and preauthorization.
Proven ability to lead teams, manage performance, and drive results in a fast-paced environment.
Excellent communication, problem-solving, and analytical skills.
Proficiency in contact center platforms, EMR/EHR systems (e.g., Epic, Cerner), and Microsoft Office Suite.
Experience in an ambulatory, imaging or multispecialty care setting preferred.
Familiarity with quality improvement methodologies.
Bilingual language skills a plus.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

Medical, dental and vision coverage
Wellness program, including free screenings
Healthcare and Dependent Care Spending Accounts (HSA)
Retirement savings plan
Life insurance
Disability income protection
Employee Assistance Program (EAP)
Fitness center discount program
Tuition assistance and career development
Paid Time Off (PTO)
Reward and recognition programs

Join our team of healthcare professionals at Powers Health. Apply today!

PI276059121

Powers Health

Latest Jobs

Manager Engagement Center/Scheduling Call Center