About the Company
Cancelled Breaks is a fast-moving, high-energy live commerce company built on the excitement and culture of sports card breaking. We blend entertainment, retail, and logistics to create unforgettable live-streamed shopping experiences for collectors and enthusiasts across the country.
As we continue to scale and diversify into new live shopping verticals, we are seeking a General Manager to lead our operations, growth strategy, and cross-functional teams. This role will be instrumental in driving revenue, optimizing fulfillment and live production, and positioning our company for expansion into new live commerce arenas in the future.
What you will do:
Lead & Develop Teams
- Manage and mentor teams across live production, sales, marketing, customer support, warehouse, and fulfillment operations
- Build a performance-driven culture focused on speed, accuracy, engagement, and customer trust
- Drive hiring plans, training programs, goal setting, and KPI accountability
Oversee Daily Operations
- Own end-to-end live commerce execution including scheduling, inventory flow, show coordination, fulfillment, packaging, and shipping logistics
- Ensure seamless collaboration between live hosts, moderators, studio tech, and warehouse teams
- Implement operational improvements across returns, customer communication, and fulfillment workflows
Drive Revenue & Growth
- Develop and execute strategies to grow sales within sports card live shopping while laying the foundation for future vertical expansion
- Monitor and improve key metrics including conversion rates, viewer retention, AOV, and live show ROI
- Identify new business opportunities including partnerships, sponsorships, platform growth, and category diversification
Elevate Live Production & Customer Experience
- Maintain high standards for live show quality, pacing, authenticity, and engagement
- Ensure compliance with platform policies, selling regulations, and product verification standards
- Champion community engagement, customer loyalty, and long-term brand trust
Lead Future Expansion
- Guide the company’s strategic evolution into new live commerce categories beyond sports cards (collectibles, lifestyle, apparel, tech, and more)
- Conduct market research and competitive analysis to inform new vertical launches
- Support onboarding of new platforms, audiences, and live shopping formats
Succession Planning & Leadership Bench Building
- As Cancelled Breaks scales into new verticals and platforms, the General Manager will be responsible for building a leadership structure that supports sustainable, long-term growth.
- Identify, mentor, and develop high-potential leaders within live production, fulfillment, marketing, and customer support
- Establish structured leadership training and development programs to prepare internal talent for expanded responsibility
- Create succession plans for key operational roles to ensure continuity and stability during rapid growth
- Define ownership boundaries and decision-making authority across departments to reduce bottlenecks and role overlap
- Support the launch of new verticals by appointing and developing category-specific leaders
- Foster a culture of accountability, promotion from within, and performance-based advancement
Cross-Department Execution & Alignment
- Act as the unifying leader between stream operations and shipping management
- Ensure real-time coordination between sales velocity and fulfillment capacity
- Build structured communication between stream managers and warehouse leadership
- Drive shared accountability for revenue growth and order accuracy
Manage Financial Performance
- Oversee operational budgets, forecasting, vendor relationships, and inventory planning
- Monitor P&L performance and drive cost-efficient, scalable solutions that protect profitability
What We’re Looking For:
- 5+ years of leadership experience in e-commerce, live commerce, retail operations, or fulfillment environments
- Strong knowledge of sports cards, TCGs, collectibles, or enthusiast-driven markets
- Proven ability to scale operations and support category or vertical expansion
- A data-driven decision maker comfortable analyzing live commerce funnels and sales performance
- Familiarity with streaming technology, live selling platforms, moderation tools, and e-commerce integrations
- Exceptional communication, organization, and leadership skills
- Bachelor's Degree in Business or a related field
- Ability to understand the big picture as well as the details of day to day operations
- Knowledge of professional sports
- Ability to thrive in a startup-style environment where priorities evolve quickly
Core Competencies
- Operational Excellence
- Sales & Revenue Leadership
- Live Commerce & Production Fluency
- Scalable Systems Thinking
- Customer & Community-First Mindset
- Strategic Growth & Market Expansion
- Adaptability & Ownership
Why Join Us
At Cancelled Breaks, you’ll lead at the intersection of culture, collectibles, and commerce—with the opportunity to directly shape our growth, operations, and future expansion into new live shopping categories. We move fast, we innovate boldly, and we build community through every stream, package, and customer interaction.
Location & Work Style
- On-site leadership is required to support live production, warehouse, and fulfillment operations
- Active floor presence in both streaming and shipping environments to maintain alignment and real-time decision making
- Cross-department collaboration between stream managers, inventory management, and shipping leadership
- Ability to operate in a fast-paced, high-energy, live production setting with shifting priorities
- Willingness to work flexible hours, including evenings or weekends, aligned with live show schedules
- Hands-on leadership style with the ability to step into operational challenges when needed
- Strong communication cadence across departments to prevent silos between revenue generation and fulfillment execution
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