Shop Assistant Lead

remotelyhr • Los Angeles, California, United States • 10h ago

Position Title: Shop Assistant Lead

Company Overview

French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments.

With thriving corporate boutiques in Los Angeles and a rapidly expanding franchise network nationwide, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic.

Role Summary

The Shop Assistant Lead is responsible for overseeing the Shop Assistant team and ensuring the smooth day-to-day operations of the shop environment. This leadership role includes managing schedules, time-off requests, overtime, team meal breaks, cleanliness standards, ordering boutique inventory, and overall team accountability. The Shop Assistant Lead plays a critical role in maintaining operational excellence by supporting floral intake, inventory accuracy, cooler organization, supply management, and overall shop readiness.

This is a hands-on role in a fast-paced floral production environment requiring strong organization, leadership, and communication skills, along with the ability to perform physically demanding tasks throughout the day.

Key Responsibilities

Team Leadership & Management

Lead, coach, and develop the Shop Assistant team including scheduling, time-off requests, overtime, meal penalties, and break compliance.
Delegate daily tasks and ensure responsibilities are completed efficiently and to company standards.
Establish clear expectations, accountability standards, and performance management practices across the department by holding team members accountable while supporting professional development aligned with company core values and employee handbook guidelines.
Conduct regular one on ones, performance conversations, quarterly conversations, coaching sessions, and development with the shop assistant team.
Lead by example with a hands-on approach during high-volume periods and daily operations.
Collaborate and partner closely with the Client Service Lead, Dispatch Lead, Design Leads and Regional Operations Manager.

Operational Performance & Accountability

Own weekly departmental scorecard metrics and reporting, monitoring performance indicators and driving corrective action as needed.
Execute and deliver quarterly Rocks and departmental priorities in alignment with company EOS goals and L10 meetings.
Develop, refine, and uphold SOPs, SLAs, LMS updates, service workflows and processes that improve department efficiency and consistency.
Analyze departmental performance trends and recommend operational improvements to leadership, as needed.
Ensure quality standards, documentation practices, and system usage remain accurate and consistent across the team.

Staffing & Training

Lead interviews, onboarding, and training of all new Shop Assistants across all aspects of the role according to 30/60/90 training schedule.
Provide ongoing coaching and support to ensure consistency and operational excellence.

Shop Operations & Inventory

Perform physically demanding tasks including lifting and moving flowers, arrangements, buckets, glassware, and supplies.
Manage and own the inventory process within the Pico boutique. Accurate floral inventory counts and inventory management through our Admin system.
Submit damaged flower claims via email for credit processing.
Manage supply inventory, including glass ordering, add on ordering and ensuring adequate stock levels.
Facilitate Shop Assistant deliveries and pickups as needed.
Collaborate closely with the design team and design lead to ensure all preparations and operational tasks are completed efficiently.
Manage floral transfers and team member responsibilities between all three corporate French Florist locations.
Coordinate with internal teams through Slack to support seamless daily operations.

Store Maintenance & Cleanliness

Maintain cleanliness and organization of the shop, storefront, cooler, breakroom, bathrooms, and parking lot while utilizing the cleanliness audit form.
Ensure cooler maintenance and cleaning tasks are completed consistently.
Vase backstock organization.
Fix all damaged or broken fixtures within the boutique.
Uphold company cleanliness standards across all operational areas.

Qualifications

Prior experience in floral, retail, warehouse, or similarly physically active environments
Previous leadership or team management experience
Valid driver’s license with a clean driving record
Strong organizational and time-management skills
Ability to thrive in a fast-paced, physically demanding environment
Friendly, professional, and team-oriented demeanor
Willingness to work weekends and holidays as needed

Physical Requirements

Ability to stand, walk, bend, and move for extended periods throughout the shift
Ability to repeatedly lift, carry, and move up to 50 pounds
Comfortable working in cooler environments and with water-based materials
Frequent use of hands and arms for lifting, organizing, cleaning, and handling floral products and supplies
Ability to maintain focus and productivity in a moderate-noise, fast-paced work environment