The Corporate IT Manager for the Caribbean and Latin America (CALA) Region provides direct support and IT management to the hotels in the CALA region of the Hotel Equities portfolio, as well as contributes to the overall Corporate IT Strategy and initiatives for Hotel Equities CALA.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned. The company reserves the right to change this job description at its discretion without advance notice.):
- Provides on-site and remote IT support to hotel properties across the CALA region, including Property Management Systems (Opera Cloud / Opera PMS), Point of Sale (POS), key card / door lock systems, PBX / telephony, guest Wi-Fi, and PMS interfaces with third-party platforms (CRS, channel managers, revenue management, etc.)
- Ensures hotel IT environments comply with brand technology standards (IHG, Marriott, Hilton, or similar) and PCI-DSS requirements for payment systems.
- Leads and manages IT projects from initiation through closeout, including new hotel openings, property renovations, system migrations, and technology refreshes — coordinating timelines, vendors, contractors, and internal stakeholders.
- Prepares and submits weekly status reports covering main IT projects and ongoing operations across all hotels in the CALA region, including project progress, open issues, risks, escalations, KPIs, and key operational metrics for leadership review.
- Prepares and maintains IT equipment inventory for the company.
- Prepares and maintains Software License inventory for the company.
- Contracts with management specialists, technical personnel, or vendors to solve problems.
- Performs and Reports on IT Audits.
- Analyzes workers job duties and workers’ technical skills and recommends training.
- Prepares proposals of systems analysis, programming, and computer services.
- Assists staff to diagnose and solve computer equipment problems through on-site or remote assistance.
- Travel on business is required.
Requirements:
- Ability to travel frequently across the CALA region to support multiple hotel properties.
- Resides in Mexico/Dominican Republic/US
- 3-5 Years of end user support and Information Technology experience within the CALA region.
- Working knowledge of Property Management Systems (PMS), specifically Opera Cloud / Opera PMS, including configuration, user management, and troubleshooting.
- Experience supporting hotel-specific systems and integrations such as Point of Sale (POS) systems, key card / door lock systems, PBX / telephony systems, guest Wi-Fi networks, and interfaces between PMS and third-party platforms (CRS, channel managers, revenue management, etc.).
- Five or more years of IT support experience providing end-user phone support, installing, upgrading, troubleshooting, and repairing computer equipment in a network environment.
- Three or more years of server and network troubleshooting experience.
- Strong customer service orientation. (More important than technical prowess)
- Experience with desktop integration to Active Directory.
- Working knowledge of local area network administration including protocols and standards, switching, routing and firewall configuration.
- Working technical knowledge of anti-virus, multi-factor authentication, and other cybersecurity practices for end user technology
- Associates or Bachelor’s Degree in related field.
- Microsoft Certified Fundamentals: Azure Desired.
- Must be resourceful and able to take the initiative in a dynamic environment.
- Ability to effectively and efficiently troubleshoot technical problems.
- Advanced knowledge of current Microsoft desktop and server operating systems.
- Advanced knowledge of Google G suite or Office 365 applications.
- Experience supporting mobile devices such as tablets, phones, and PCs
- Strong written and oral communication skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to conduct research into hardware and software issues and products as required.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and a self-starter.
- Strong interpersonal, written and oral communication skills.
- Ability to communicate with immediate supervisor and other team members in order to receive/direct all work instructions and express any questions or concerns as required.
- Keen attention to detail.
This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.
Other Job Requirements
- All associates must maintain a neat, clean, and well-groomed appearance per Company Standards
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the business. Associates who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
PI429e4a89cdaa-37437-40362813
