Training Operations Manager
Overview
The Training Operations Manager is responsible for developing and delivering training, communication, and enablement strategies that support Sales Operations and Sales Support teams. This role ensures teams are equipped with the knowledge, tools, and resources needed to execute efficiently and consistently across markets.
This position plays a key role in driving adoption of systems, standardizing processes, and improving communication across Sales Ops, Support, and cross- functional partners.
Key Responsibilities
Training & Enablement
- Design, develop, and deliver training programs for Sales Operations and Sales Support teams
- Lead onboarding and ongoing education for new hires and existing team members
- Create and maintain training materials, including guides, playbooks, and quick reference resources
- Identify knowledge gaps and proactively build training to address evolving business needs
- Partner with leadership to reinforce best practices and ensure consistency across teams
Internal Communication
- Own and manage internal communication strategy for Sales Operations and Support teams
- Translate complex processes, updates, and system changes into clear, actionable communication
- Develop standardized messaging for rollouts, policy updates, and operational changes
- Ensure alignment and consistency in communication across markets and teams
- Partner with cross-functional teams to coordinate communication of new initiatives and updates
Systems & Tools Enablement
- Support adoption and effective use of systems and tools used by Sales Ops and Support teams (e.g., CRM, order management, reporting tools)
- Develop training and documentation to support system enhancements and new tool rollouts
- Act as a liaison between end users and technical teams, helping surface feedback and improvement opportunities
- Identify opportunities to improve workflows through better utilization of systems and tools
- Partner with Sales Ops and Product teams to ensure tools align with operational needs
Operational Excellence
- Standardize processes and documentation to improve efficiency and scalability
- Monitor training effectiveness and continuously refine programs based on feedback and performance
- Support change management efforts tied to new processes, tools, and initiatives
- Track and report on training completion, adoption, and impact
Qualifications
- 4-6+ years of experience in Sales Operations, Training, Enablement, or related roles
- Experience designing and delivering training programs in a fast-paced environment
- Strong communication skills with the ability to simplify complex information
- Familiarity with CRM systems and sales tools (Salesforce experience preferred)
- Experience working cross-functionally with Sales, Operations, and Product teams
- Strong organizational skills and attention to detail
Key Competencies
- Clear and effective communicator
- Strong instructional design and training delivery skills
- Systems and process-oriented mindset
- Proactive and solution-driven
- Ability to influence and drive adoption across teams
Impact
This role is critical to ensuring Sales Operations and Support teams are aligned, informed, and equipped to execute at a high level. The Training Operations Manager will drive consistency, improve system adoption, and enhance overall team performance through effective training and communication.
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