Automotive Service Director - Lexus of Ann ArborDrive Excellence Forward Join Lexus of Ann Arbor as Our Next Service Director.
Earn $150,000 + a year on commission and salary!
Service Director Responsibilities:
- Training & Employee Development:
- Assist in the hiring process for service advisors, technicians, and appointment coordinators.
- Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.
- Assist with employee development.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees to discuss activities and problems of mutual interest.
- Direct and schedule the activities of all department employees.
- Manage technician productivity.
- Monitor technicians payroll records.
- Oversee the service scheduling process.
- Assist the shop foreman with the workflow.
- Hold weekly departmental meetings and set sales and service goals.
- Interact with outside vendors and other dealership management
- Observe, encourage, and inspire advisors to ensure customer loyalty.
- Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
- Attend managers meetings as requested.
- Other duties as assigned.
- Shop Productivity and Management Tasks:
- Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.
Benefits Overview:BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT
Germain Automotive Partnership offers competitive wages depending on skills and motivation. We also offer a competitive benefits package including:
- Vision Insurance
- Parental Leave
- Weekly Pay
- Employee Assistance Program
- Short and Long-term Disability Insurance
Compensation details: 150000 Yearly Salary
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