Customer Experience Supervisor
Customer Experience Supervisor Opportunity Summary:
Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.
Job Duties:
- Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, services, and repair information with manufacturers' websites.
- Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
Work Experience and Qualifications:
- 3+ years' experience with heavy-duty dealership and/or diesel service environment.
- Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
- Strong written and verbal communication skills.
- Strong customer service skills.
- Computer and software skills including Microsoft Office Suite.
Employee Rewards and Benefits:
- 8 Paid Holidays and 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities
About the Company:
W.W.
Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams
Companies have a broad portfolio of businesses located throughout the U.S. and
Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck
Service. W.W. Williams offers a full range of industry-leading products, while
providing technical/mechanical service and repair, remanufacturing and
warehouse/supply chain management solutions to a varied customer base. Our
products and services include diesel engines, transmissions, heavy duty truck
repair, transport refrigeration, power generation and third-party supply chain
logistics services. Our customers include on-highway truck fleets, off-highway
equipment users, data centers, hospitals, Department of Defense OEMs, vehicle
OEMs, U.S. Military and boat owners to name a few.
What
began as a small family-owned business has evolved into one of the nation's
most diversified solutions provider. We are relentlessly dedicated to helping
our customers achieve maximum up time. From single trucking to cranes to fleet
management to power generators to military and commercial packaging - consider
it done.
We
are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone
who wears the W.W. Williams name - from service technicians to advisors to
business executives - is committed to getting the job done right, the first
time around. Our people are our greatest assets; we support our team with
access to world class training and development opportunities. It's this level
of investment and care that matters to customers, giving you peace of mind that
your fleet is in the right hands.
W.W.
Williams is one of the nations largest sales and service networks of
industrial power products. With multiple locations across the US and Mexico, we
are dedicated to providing highly professional service and strong relationships
with our customers.
Join
us for a career where you'll grow both personally and professionally in a
welcoming, diverse, and inclusive environment.
Competitive
wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP
Compensation details: 55000-65000 Yearly Salary
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