Service Supervisor
Service Supervisor Opportunity Summary:
As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintain a schedule to aid in the timely completion of work installations and service work. The Service Supervisor ensures all work scheduled is performed safely and to the customer's satisfaction.
Job Duties:
- Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
- Assign parts and labor costs correctly for customers involving warranty processes.
- Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
- Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.
Work Experience & Qualifications:
- Our ideal candidate would have a minimum of 2 years of experience in a heavy truck/fleet dealership or shop environment.
- Strong technical knowledge
- Communicates effectively either written or verbally.
- Computer and software skills including Microsoft Office Suite.
Employee Rewards and Benefits:
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental & Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth & Leadership Opportunities
About the Company:
W.W.
Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams
Companies have a broad portfolio of businesses located throughout the U.S. and
Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck
Service. W.W. Williams offers a full range of industry-leading products, while
providing technical/mechanical service and repair, remanufacturing and
warehouse/supply chain management solutions to a varied customer base. Our
products and services include diesel engines, transmissions, heavy duty truck
repair, transport refrigeration, power generation and third-party supply chain
logistics services. Our customers include on-highway truck fleets, off-highway
equipment users, data centers, hospitals, Department of Defense OEMs, vehicle
OEMs, U.S. Military and boat owners to name a few.
What
began as a small family-owned business has evolved into one of the nation's
most diversified solutions provider. We are relentlessly dedicated to helping
our customers achieve maximum up time. From single trucking to cranes to fleet
management to power generators to military and commercial packaging - consider
it done.
We
are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone
who wears the W.W. Williams name - from service technicians to advisors to
business executives - is committed to getting the job done right, the first
time around. Our people are our greatest assets; we support our team with
access to world class training and development opportunities. It's this level
of investment and care that matters to customers, giving you peace of mind that
your fleet is in the right hands.
W.W.
Williams is one of the nations largest sales and service networks of
industrial power products. With multiple locations across the US and Mexico, we
are dedicated to providing highly professional service and strong relationships
with our customers.
Join
us for a career where you'll grow both personally and professionally in a
welcoming, diverse, and inclusive environment.
Competitive
wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP
Compensation details: 75000-80000 Yearly Salary
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