Alto Lakes Golf and Country Club
Job Description
Key Responsibilities
End-User Support & Technical Troubleshooting
- Troubleshoot desktops/laptops: Diagnose software, hardware, and configuration issues for staff and occasionally members.
- Resolve login & authentication issues: Fix password resets, lockouts, and user access errors.
- Assist with Microsoft Outlook: Configure mailboxes, shared inboxes, distribution lists, rules, categories, and message traces.
- Support mobile devices: Setup, fix profiles, email, settings, and managed accounts.
- Configure and fix printers & scanners: Support all printing devices, and network printing setups.
Email & Microsoft 365 Administration
- Manage shared mailboxes: Adjust permissions, folder rules, and automated sorting by year.
- Administer distribution lists: Add/remove members, troubleshoot message flow, confirm ownership and membership roles.
- Run message traces: Identify delivery issues, blocked messages, and mail routing problems.
- Assist with Exchange policies: Determine mailbox visibility and access limitations.
Apple Device Management
- Enroll devices in Apple Business Manager: Add iPads in Device Management.
- Remove devices from ABM/MDM: Perform proper unassignment and deactivation for resale or repurposing.
- Restore devices using Configurator: Put devices in recovery or DFU mode, reinstall iOS, and re-enroll.
- Troubleshoot supervised-mode issues: Fix “cannot unassign,” activation lock, and managed Apple ID login errors.
- Prepare used iPads for sale: Document condition, wipe properly, and ensure they are released from management.
Network Administration & Infrastructure Support
- Troubleshoot LAN/WAN connectivity, access points, and cabling.
- Verify network hardware compatibility (missing network drive/adapters on PCs).
- Configure Starlink routers and mesh nodes for extended wireless coverage.
- Support server access, shared drives (G: and J:), and backend system connections.
- Assist with remote access.
Software Systems, Cloud Platforms, Form Development
- Assist departments with form creation (Jotform) and workflow automation.
- Jotform Form Creation: Scholarship applications, manager review forms, and internal templates. Currently working on Family Unaccompanied Guest Letter Form for online submission and automated email receipts with digital guest passes.
- Jonas Club Management troubleshooting: Resolve login, connection, or PC configuration issues, user permission configuration.
- Install and configure business software's: Ensure compatibility, user permissions, and required libraries.
- Fix application errors: DLL issues, missing components, permission blocks, and update failures.
IT Security & Data Protection
- Apply cybersecurity best practices for passwords, access control, user privileges, and secure data handling.
- Maintain compliance, secure file sharing, and safe device decommissioning protocols.
Systems Administration & Application Management
- Support installation, maintenance, and troubleshooting of business-critical software, including Jonas Club Management.
- Assist with configuration of Outlook categories, rules, and folder automations for shared mailboxes.
Documentation & Policy Development
- Write professional internal documentation such as:
- Guest policies, procedures, regulations
- Instructions for equipment usage and device management
- Develop user-friendly guides for staff training on technology systems.
- Maintain records of technical procedures and asset inventory.
- Track devices: Serial numbers, condition, assigned users, and warranty status.
- Prepare equipment for replacement or resale: Wipe data, remove MDM, document physical condition.
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