Alto Lakes Golf and Country Club

Job Description

Key Responsibilities

End-User Support & Technical Troubleshooting

Troubleshoot desktops/laptops: Diagnose software, hardware, and configuration issues for staff and occasionally members.
Resolve login & authentication issues: Fix password resets, lockouts, and user access errors.
Assist with Microsoft Outlook: Configure mailboxes, shared inboxes, distribution lists, rules, categories, and message traces.
Support mobile devices: Setup, fix profiles, email, settings, and managed accounts.
Configure and fix printers & scanners: Support all printing devices, and network printing setups.

Email & Microsoft 365 Administration

Manage shared mailboxes: Adjust permissions, folder rules, and automated sorting by year.
Administer distribution lists: Add/remove members, troubleshoot message flow, confirm ownership and membership roles.
Run message traces: Identify delivery issues, blocked messages, and mail routing problems.
Assist with Exchange policies: Determine mailbox visibility and access limitations.

Apple Device Management

Enroll devices in Apple Business Manager: Add iPads in Device Management.
Remove devices from ABM/MDM: Perform proper unassignment and deactivation for resale or repurposing.
Restore devices using Configurator: Put devices in recovery or DFU mode, reinstall iOS, and re-enroll.
Troubleshoot supervised-mode issues: Fix “cannot unassign,” activation lock, and managed Apple ID login errors.
Prepare used iPads for sale: Document condition, wipe properly, and ensure they are released from management.

Network Administration & Infrastructure Support

Troubleshoot LAN/WAN connectivity, access points, and cabling.
Verify network hardware compatibility (missing network drive/adapters on PCs).
Configure Starlink routers and mesh nodes for extended wireless coverage.
Support server access, shared drives (G: and J:), and backend system connections.
Assist with remote access.

Software Systems, Cloud Platforms, Form Development

Assist departments with form creation (Jotform) and workflow automation.
Jotform Form Creation: Scholarship applications, manager review forms, and internal templates. Currently working on Family Unaccompanied Guest Letter Form for online submission and automated email receipts with digital guest passes.
Jonas Club Management troubleshooting: Resolve login, connection, or PC configuration issues, user permission configuration.
Install and configure business software's: Ensure compatibility, user permissions, and required libraries.
Fix application errors: DLL issues, missing components, permission blocks, and update failures.

IT Security & Data Protection

Apply cybersecurity best practices for passwords, access control, user privileges, and secure data handling.
Maintain compliance, secure file sharing, and safe device decommissioning protocols.

Systems Administration & Application Management

Support installation, maintenance, and troubleshooting of business-critical software, including Jonas Club Management.
Assist with configuration of Outlook categories, rules, and folder automations for shared mailboxes.

Documentation & Policy Development

Write professional internal documentation such as:
Guest policies, procedures, regulations
Instructions for equipment usage and device management
Develop user-friendly guides for staff training on technology systems.
Maintain records of technical procedures and asset inventory.
Track devices: Serial numbers, condition, assigned users, and warranty status.
Prepare equipment for replacement or resale: Wipe data, remove MDM, document physical condition.

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Alto Lakes Golf and Country Club

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