Make a Difference—One Member, One Loan, One Conversation at a Time At North Star Community Credit Union, we don’t just process financial transactions, we help people move forward in life. Every interaction has the power to impact a member’s goals, stability, and future. We’re looking for a people-first, service-driven Financial Services Officer to join our team at the Minot Air Force Base location. If you thrive in a fast-paced service environment, enjoy building relationships, and want your work to truly matter every day, this is your opportunity to serve a unique military community while growing your career in financial services. What You’ll Do In this role, you’ll be a key driver of member success—balancing hands-on financial services with relationship building and operational excellence. Deliver Exceptional Member Service - Assist members with everyday financial needs, including deposits, withdrawals, and loan payments
- Provide friendly, accurate, and efficient service in all member interactions
- Open and maintain member accounts while ensuring a smooth onboarding experience
Support Lending & Financial Solutions - Assist with consumer lending activities, including personal and auto loans
- Guide members through loan applications and basic credit decisions
- Help members understand credit union products and services that support their goals
Strengthen Member Relationships - Identify member needs and recommend appropriate financial solutions
- Build trust through consistent, respectful, and professional service
- Deliver meaningful conversations that support long-term financial wellness
Support Branch Operations & Accuracy - Ensure daily transactions are processed accurately and efficiently
- Maintain compliance with credit union policies and procedures
- Support a safe, secure, and well-organized branch environment
Represent North Star in the Community - Build strong relationships within the Minot Air Force Base community
- Represent North Star with professionalism, integrity, and care in every interaction
What Success Looks Like - Members feel welcomed, supported, and confident in their financial decisions
- Transactions and account services are handled accurately and efficiently
- Lending support is consistent, compliant, and member-focused
- Strong relationships are built within the military community
- You are recognized as a trusted, dependable, and service-driven team member
What You Bring - Experience in banking, credit unions, retail, customer service, or financial services preferred
- Strong communication skills with a genuine passion for helping people
- Ability to multitask in a fast-paced, member-focused environment
- High attention to detail, accuracy, and accountability
- Basic knowledge of financial products, lending, or account services (or willingness to learn)
- Professional, dependable, and team-oriented mindset
Why You’ll Love Working Here Meaningful Impact: Help members make important financial decisions every day
Unique Community: Serve the Minot Air Force Base military community
Career Growth: Training and development opportunities in financial services and lending
Supportive Culture: Be part of a team committed to The North Star Way
Stable Future: Join a strong, community-focused credit union that invests in its people Work Environment & Physical Requirements - Professional branch and office environment within a financial services setting
- Extended periods of sitting, standing, and computer use
- Frequent use of hands and fingers for typing and system navigation
- Occasional lifting of up to 50 pounds (files, supplies, or branch materials)
Join Our Team If you’re ready to make a difference—one member, one conversation, one financial solution at a time—we’d love to meet you.
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