General Manager Job Description: General Manager
Job Description: General Manager
Malibu Jack's Indoor Family Entertainment Center
Overview
At Malibu Jack's, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe, welcoming, and enjoyable environment where families of all ages can experience the best in modern entertainment.
Job Summary
The General Manager oversees all aspects of park operations, including labor management, budgeting, P&L performance, and team leadership. The ideal candidate brings strong communication skills, solid business and financial acumen, and proven leadership experience. This role requires a hands-on leader dedicated to operating and growing the business while managing a team of up to 100 team members.
What You'll Do
Park Operations
Oversee daily park operations while ensuring compliance with company policies, safety standards, and OSHA guidelines
Maintain high standards of facility appearance, cleanliness, and team member uniform compliance
Staff Management
Partner with Human Resources on recruiting, interviewing, hiring, training, performance management, and terminations
Supervise floor managers and other leadership team members to ensure proper staffing and operational coverage
Foster a positive workplace culture with open communication and accountability
Financial & Cash Management
Manage budgets, labor, and operating expenses to meet company performance standards
Oversee cash handling processes, including till preparation, change funds, and deposit preparation
Ensure all cash handling policies and procedures are followed
Prepare, review, and analyze P&L statements, receipts, payouts, and vendor invoices
Attraction & Facility Management
Supervise the safe and efficient operation of all attractions
Oversee attraction maintenance to ensure optimal performance and guest safety
Manage private party and group events, ensuring service quality and cost compliance
Strategy & Growth
Design and implement strategies to drive park growth, revenue, and guest engagement
Support and expand marketing, promotional, and community outreach initiatives
Customer Service
Performance Improvement
Identify operational, financial, or personnel challenges and implement effective solutions
Evaluate employee performance and execute coaching or improvement plans as needed
Physical Demands
Skills & Qualifications
Strong leadership and team management skills
Experience with budgeting, labor management, and P&L analysis
Excellent communication, organization, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Prior experience in entertainment, hospitality, restaurant, or food & beverage operations preferred
Compensation details: 75000-95000
PIa8ef1d4d087a-37437-40149423
