General Manager

Job Description: General Manager

Malibu Jack's Indoor Family Entertainment Center

Overview

At Malibu Jack's, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe, welcoming, and enjoyable environment where families of all ages can experience the best in modern entertainment.

Job Summary

The General Manager oversees all aspects of park operations, including labor management, budgeting, P&L performance, and team leadership. The ideal candidate brings strong communication skills, solid business and financial acumen, and proven leadership experience. This role requires a hands-on leader dedicated to operating and growing the business while managing a team of up to 100 team members.

What You'll Do

Park Operations

Oversee daily park operations while ensuring compliance with company policies, safety standards, and OSHA guidelines
Maintain high standards of facility appearance, cleanliness, and team member uniform compliance

Staff Management

Partner with Human Resources on recruiting, interviewing, hiring, training, performance management, and terminations
Supervise floor managers and other leadership team members to ensure proper staffing and operational coverage
Foster a positive workplace culture with open communication and accountability

Financial & Cash Management

Manage budgets, labor, and operating expenses to meet company performance standards
Oversee cash handling processes, including till preparation, change funds, and deposit preparation
Ensure all cash handling policies and procedures are followed
Prepare, review, and analyze P&L statements, receipts, payouts, and vendor invoices

Attraction & Facility Management

Supervise the safe and efficient operation of all attractions
Oversee attraction maintenance to ensure optimal performance and guest safety
Manage private party and group events, ensuring service quality and cost compliance

Strategy & Growth

Design and implement strategies to drive park growth, revenue, and guest engagement
Support and expand marketing, promotional, and community outreach initiatives

Customer Service

Address escalated guest complaints and resolve issues professionally
Enforce exceptional guest service standards throughout the park

Performance Improvement

Identify operational, financial, or personnel challenges and implement effective solutions
Evaluate employee performance and execute coaching or improvement plans as needed

Physical Demands

Ability to stand and walk for extended periods
Ability to lift up to 39 lbs without assistance

Skills & Qualifications

Strong leadership and team management skills
Experience with budgeting, labor management, and P&L analysis
Excellent communication, organization, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Prior experience in entertainment, hospitality, restaurant, or food & beverage operations preferred

Compensation details: 75000-95000

PIa8ef1d4d087a-37437-40149423

Malibu Jack's Springfield

Latest Jobs

General Manager