Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell personfor the Sheraton Chicago Northbrook, Northbrook IL 60062.
Job Purpose:
The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.
This position combines transportation services with bell/porter duties and supports overall hotel operations.
- Safely transport guests to and from the airport and other designated locations.
- Follow all traffic laws and company safety procedures.
- Remain calm and professional in high-traffic or emergency situations.
- Assist guests with luggage during shuttle service.
- Clearly communicate hotel services and amenities during transport.
- Use a handheld device if required for scheduling or logging trips.
- Maintain cleanliness of the shuttle vehicle (inside and outside).
- Ensure vehicle is fueled and taken for routine service as needed.
- Clean and maintain lobby, entrances, and courtyard areas.
- Assist valet and other departments when needed.
- Support hotel operations during busy periods.
- Follow hotel conduct, grooming, and uniform standards at all times.
- Maintain professional appearance with uniform and name tag.
- Perform other duties as assigned by management.
- Greet guests warmly upon arrival and departure.
- Assist guests with unloading and loading luggage to and from vehicles.
- Transport guest luggage to and from rooms using carts or by hand.
- Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
- Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
- Provide directions and recommendations for local attractions and establishments.
- Deliver newspapers to occupied rooms nightly.
- Maintain a friendly, professional, and service-oriented demeanor at all times.
- Respond promptly to guest inquiries in person and by phone.
Qualifications and Requirements:
- High School Diploma or equivalent preferred.
- Valid driver’s license required(per state and company requirements).
- Must meet company insurance and driving eligibility requirements.
- Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.
This job requires the ability to perform the following:
- Strong customer service and communication skills.
- Ability to handle guests with patience, tact, and professionalism.
- Ability to lift, carry, push, and pull luggage up to 50 lbs.
- Ability to communicate effectively in English (verbal and written).
- Ability to remain calm under pressure and in busy environments.
- Basic comfort using handheld devices.
Physical Requirements
- The employee must be able to perform the following with or without reasonable accommodation:
- Sitting: Frequent
- Walking: Occasional
- Climbing Stairs: Occasional
- Bending/Stooping: Frequent
- Grasping: Constant
- Pushing/Pulling: Frequent
- Lifting/Carrying: Frequent (up to 50lbs)
- Talking, Hearing, Seeing: Constant
Equipment Used
- Shuttle van and other hotel vehicles
- Luggage carts
- Handheld devices
Hourly-$15.00
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.
