About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.

About the role

As a Retail & Admissions Team Lead, your goal is to facilitate fun, engaging, efficient and safe environment. You will act as liaison for management in the areas of Retail and Admissions. You will ensure that all staff follow the Standard Operating Procedures, coordinate coverage during the shift, train and participate in overseeing guest flow capacity.

The wage for this role is $21USD/hourly and a full breakdown of perks and benefits will be discussed during the interview process.

What you'll do

Motivate and inspire Team Members to always bring their best, leading by example every day
Ensure we are delivering impeccable guest experience
Be a subject matter expert on the admissions and retail POS. Provide feedback to leadership if POS needs adjustments
Coordinate team breaks and communicate with supervisors when in need of more coverage
Keep safety front of mind and ensure team members are performing all of their duties as defined in Standard Operating Procedures
Oversee efficient communication between management and rest of the team regarding new products, discounts, promotions, memos, etc.
Be aware of the groups scheduled throughout the day and make proper accommodations ahead of their arrivals. Coordinate with team to ensure seamless entry experience
Assist in training of new Ticket/Retail Team Members using Flyover training materials. Make recommendations for the training program
Discuss with management if procedures, product mix or tools require adjustment
Participate actively in making Retail and Souvenir Photo recommendations for product mix, capture guest feedback and work toward revenue goals
Provide feedback to management regarding team member performance and strive to achieve operational excellence within department
Communicate guest and ride-related incidents to leadership and Operator when appropriate

DESIRED SKILLS

Comfortable knowledge of a POS system for retail and/or admissions
Must demonstrate strong cash-handling skills in a dynamic, fast-paced environment
Excellent communication skills
Ability to problem solve, pivot and direct people
High attention to detail
Interest in leadership and willingness to learn
Independent with high energy level
Flexibility and ability to multitask
Outstanding guest service skills

Qualifications

Availability to work a variety of shifts including days, evenings, weekends, and Holidays
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
Ability to lift loads of up to 30 pounds as necessary
Solid knowledge base about Chicago and local area
Experience in the tourism/hospitality industry an asset
Public speaking experience is an asset
Fluency in a language in addition to English is an asset

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.

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Flyover Attractions, Inc.

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